You also can turn off the 5ghz network to see if it works. I mostly stuck to movies when I just had the play bars and a normal strip, but with the gradient strip I use it for TV more often too now. Does anyone use an Apple TV 4k and is it working? I am surprised that no one noticed this issue Aug 25, 2020 11:19 PM in response to ShYnNoK, Had the same problem with my Appletv 4K and phillips hdmi sync box. Connecting to different inputs on the Philips Hue TV sync box, testing with different HDMI cables. UPDATE: I was able to fix this issue thanks to @tweethue! Then the Hue Sync App you reinstalled will behave like a first-time setup to repopulate its own data files. Can You Control Your AC with a Smart Plug? Hue uses these connections to create their "surround lighting" experience. Select your Wi-Fi network and tap Connect. The Hue Play Sync Box is a simple black box that plugs into a TV with an HDMI cable. The last step is to install the new Sync app on your Mac or PC. Youve probably already guessed the solution here. I get Dolby vision working but if I connect my TV to my processor lexicon MC 10 it shows that they accept Dolby vision and it shows the programs that are in Dolby vision but plays only in HDR . First, download the Hue Sync app for your iPhone, iPad, or Android device. My LG tv has only HDMI ARC and not eARC. My AVR supports Dolby vision pass through. From both Apple TV to Hue Sync and Hue Sync to TV *Dolby Vision Formats available on Apple TV Video Format settings: 1080p (all frequencies), Dolby Vision 4k (30hz, 25hz, 24hz) 2- Connecting directly to TV without using Hue Sync Box. With each update, new release notes are published so that you can keep track. However, they could not get it to connect to the Hue Bridge via WiFi and could not get any solutions on the Hue website and within the manual. If youve never heard of the Philips Hue Sync, let me give you a brief introduction. Some users report problems with how the Hue Sync box connects to HDMI and Wi-Fi. How to set up Philips Hue Play HDMI Sync Box - YouTube Get step-by-step instructions on setting up the Philips Hue Play HDMI Sync Box. Is it possible to output Dolby Atmos and Dolby Vision? Setting the input device (Roku) to 1080p resolution makes the system work. For some problems, it is difficult for you to find solutions online. Aug 20, 2020 9:53 PM in response to i_rina. Your smartphones, iPads, laptops, and laptops can use with a connection that blinks out sometimes. I don't get it. New technology and new devices will always have some problems for many users. Besides the Hue Sync app, there are also some reasons related to your Hue Sync box. The Hue Bridge doesnt offer Wi-Fi by itself, but it naturally does connect to your router (via Ethernet). If your app has been giving you trouble and rolling back updates doesnt seem to change anything, or youre tired of constantly reinstalling the Hue software, you can check to see if its not the apps data that is causing the problem. You can try these methods to see if they work. After connecting everything correctly and even detecting the Philips Hue Bridge properly, I'm prompted to create an "entertainment space/room". I've tried to use Dolby Vision 30hz, 24hz and 25hz and they won't work when the "Dolby Enhanced Compability" feature on Hue Sync App is active. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I have these issues as well. 4. Both of these issues can be fixed with these quick tips and tricks. Navigate to the HueSync folder (Roaming or Local). You can also just wait it out. New Updates Causes Connection Errors or Timeouts, Solution: Reinstall Previous Working Version, Solution: Remove the Cache Stored on the App, 1. Find helpful customer reviews and review ratings for Philips Hue Play HDMI Sync Box to Sync Hue Colored Lights With Music, Movies, and More, HDMI 4K Splitter, 4 HDMI In 1 Out, . Manage Settings I found that many users have connection issues with their Hue Bridge. By adding the element of synchronized lights to your movie-watching, gaming, and music-listening experiences, the free app will offer a new level of immersion when you enjoy your entertainment. You must feel desperate at this time. Ie. Help! 2. Additionally, it may be worth contacting Philips Hue Support. Roku sends signal to tv thru the Sync Box no problem, but the Hue Sync app shows no signal detected, thus no light effects. My xbox and cabke box are connected but when i turn it on i get the weak no signal message. It might struggle to sync the Hue lights if your Mac or PC has a weak WiFi signal. Does Ring Now Offer 24/7 Recordings? Cmcruz32, User profile for user: I've also tried to reset my apple tv, reset my Hue Sync Box, change internet set up, update my TV firmware and no success. Heres a quick look at each of the components of the system: The Hue Sync app is available for users on PC, Mac, and smartphones, although the smartphone app is built to connect your smartphone to the Hue Sync Box. Even video games they feel like theyd be too distracting. This guide will tell you why your Hue Sync has connection errors. Really, I'm the first to have these issues? For a better experience, please enable JavaScript in your browser before proceeding. Either way, make sure that the Philips Hue Sync Box is the main hub for your HDMI devices, and youll be all set. Here are a few of the most common issues with the Hue Sync app. I have a Roku HDMI to input #1 of the Sync Box, and the HDMI out to the TV. I've talked to Philips with no success and with LG (who told me that the issue is not with the TV). To start the conversation again, simply No, but lights will sync, *Dolby Vision Formats available on Apple TV Video Format settings: 1080p (all frequencies), Dolby Vision 4k (30hz, 25hz, 24hz) Apple TV ALSO IDENTIFIES FREQUENCIES FOR DOLBY VISION ABOVE 30HZ, that my Tv doesn't support (40hz, 50hz, 60hz). Heres What To Do, Wyze Cam Has Blurry Video Recordings: Why This Happens, Wyze Cam Is Beeping Or Chirping: How To Fix This. This seems to be a recurring issue for Hue Sync app users, but thankfully there is a reliable solution that can get things working again. Bottom line of option 3 - I believe that there is a misconnection between the hue sync box and apple tv when the dolby vision enhanced capability is on. You may have an access point or two within your home if you like to use smart home devices. What is different about the Apple product that it doesnt work? I plugged the Hue Sync Box into the second HDMI out on my AV receiver. It was the only thing that worked for me after hours of trying. Tristan Perry is a software developer who is passionate about tech gadgets, DIY and housing. Use the Hue Sync mobile app to set your sync box to come on automatically or even switch input modes when it detects that your connected HDMI device powers on. This is a key point even though many of Philips Hues devices use ZigBee and not WiFI, the Hue Sync Box itself actually uses Wi-Fi to speak to your Hue Bridge (via your internet router, that is). Here I will give some suggestions if you will have some glitches. 2018-2023 Signify Holding. These devices allow you to have your Hue smart lighting react to music, movies, and video games. If it persists, you have two options to consider: If youve downgraded to an older version that used to work back in the day but it doesnt seem to work anymore, the problem is most likely caused by corruption in the cache or the temporary files associated with your device. Wait 30 seconds. In other words, double click on the highlighted folder and then delete the contents of this folder (but do not delete the actual folder called huesync): If youre on a Mac, the process is a little different: Your PC or Mac based Hue Sync app will use your homes internet network to speak to your Hue Bridge (it will not use ZigBee): In other words, if your PC or Mac has a weak WiFi signal, it might struggle to properly sync the lights nearby because some of the commands between your computer and the Hue Bridge might fail to get through. Turn off 5ghz WiFi as it is just a short range connection (15 feet) and install the sync box and turn on the 5ghz WiFi. Users report issues with how the Hue Sync box connects to Wi-Fi and HDMI. The Hue Sync app is a way for Philips Hue smart lighting users to get a little more out of their systems. Philips 555227 Overview Sync your Hue smart lights to match what you're watching on TV with the Hue Play HDMI Sync Box from Philips for a full surround lighting experience. While these are quicker to fix than the issues with the app, they can also be harder to diagnose. Create an Entertainment area in the original Hue app to sync up to 10 color-capable Philips Hue lights with the content on your TV . The Philips Hue Sync Box is a great way to make your TV content more immersive if you pair it with your existing Philips Hue lights or the Philips Hue Gradient Lightstrip. Looks like no ones replied in a while. Connect the Hue sync box to power and your TV. Replacement box is a bit better but the Hue Sync app always says Sky Q box signal not detected. Thank you for using Apple Support Communities. They work greatmost of the time. Am I really this stupid I plug all my stuff into the box and all I get is 'no signal detected'. ), Do Lutron Caseta Switches Work With Philips Hue Bulbs? Hopefully with working files this time around! I had a similar issue when I first got my Hue sync a month ago, I have 3 devices connected to the sync box, all would show no signal in the app. But you can rollback the version if you dont want to wait. Open up "Settings" on your iOS device. You can check the apps data files. The app gives users a new layer of utility for their existing devices while the physical box gives similar utility and a new HDMI hub option for Hue users. You can open it by typing %appdata% in the taskbar. Sonos Arc, Apple TV 4K and Dolby Atmos/Vision Setup. James - a self-confessed nerd - has owned smart home equipment for close to a decade, and he loves communicating the best ways of setting them up and resolving the various bugs and issues that you'll no doubt come across! Here's more details on how to do that - https://help.elgato.com/hc/en-us/articles/360027956512-Turn-off-HDCP-to-use-PlayStation-4-or-PlayStation-4-Pro-with-Elgato-Game-Capture-4K60-Pro----------Original description:I've been having issues with video signal cutting out through the Philips Hue Sync Box for a long time now. Its really that easy. Equally both the new app and the Hue Sync Box have some connectivity issues to wrangle. Hue Bridge Simple setup Smart control Add up to 50 lights Control with your voice $59.99 Personalize with the app Use the Hue Sync mobile app to control your Hue sync box: change the intensity of the lights, adjust their brightness, and change the sync mode. I've tried to contact Apple Support with no sucess, also Dolby Vision doesn't have a customer support for this. It can be for all of your Hue devices. Similar to the previous one, this one is also easy to solve. Keep on reading to know more about these issues and how to fix them: First, lets start with the common problems you might encounter with the Hue Sync App. Is your Hue Bridge connected and added to the Hue app? Any selection of variables on option 3 doesn't make my TV recognize Dolby Vision, however I can force it to be HDR which works on scenarios 1 and 2 (it recognizes HDR and the lights sync). With Philips Hues new devices, all is possible. Obviously the lights won't sync because the hue sync is not connected. The Philips Hue Play HDMI Sync Box reads the incoming signal from your media streamers and game consoles, then matches your color-changing lights with whatever's playing on screen in real time . This is the first app youll need. It gives the info to apple tv, which is saying that my tv is capable even with dolby vision on 50hz, 60hz. Smart TVs, laptops and iPads, and smartphones are all devices that can usually manage with a connection that occasionally blinks out. So you should consider a couple of things like your WiFi connection. Im looking to get into Hue lighting for the first time to go with my PS5. I was going to send mine back as I couldn't get it working properly all the time. NetgearRAX40), Improved color rendering for Chromecast Ultra for various video formats, Fixed an issue where 4K content was downgraded when the sync boxs HDMI cable was on the second output of an AV receiver, Fixed an issue where Huawei P20 phones were not able to complete setup in the Hue Sync mobile app, General stability and performance improvements, Increased the reliability of communication to the Hue Bridge, Fixed issues thatoccasionallystopped lights from syncing during streaming, Fixed a bug that caused lights to switch off when syncing on the highest brightness setting, Fixed issue with Apple TV pass-through mode, in which it would be disrupted when softwarerestarted (on a HDCP 1.4 TV), Fixed a bug with Nintendo Switch that caused it to not sync when switching from YouTube to a game, Fixed a bug with Chromecast Ultra that interrupted video pass-through when used with PhilipsFidelio B5 soundbars, TVs will no longer switch inputs when sync box goes into and out of power-save mode, Power cycling the sync box will no longer switch inputs with various sources unintentionally. Delete this folder. Ive got the video signal detected turned on as well because the Apple TV switching frame rate/dynamic range had a tendency to stop the sync. Apple may provide or recommend responses as a possible solution based on the information The Hue Sync Box is Unstable on Wifi/An Access Point, Solution: Connect the Hue Sync Box to a Less Cluttered Singal, 2. For that reason, you should always make sure that the WiFi signal reaching the system is strong. I just couldn't get a decent effect with the light bars. One thing you need to know about the Hue Sync Box is that its issues are quite easier to fix than the app. Is there a way to force the Apple TV 4K to send Dolby Vision? If possible, we would also recommend updating the Philips Hue TV sync box. , you may have some common issues with it. (6 Safety Tips). For example, if there is any metal in your home that can cause issuers with your Wi-Fi. How do you connect the Hue Sync Box directly into the router, since there is no ethernet port? Ill most likely go ahead and get one, I guess I could always return if it doesnt meet my expectations. Instead, try to connect the system to the primary WiFi router or change the WiFi channel within the routers admin console. ADD UP TO 10 LIGHTS. It may not display this or other websites correctly. This app allows you to do a lot of fun things, it is for both Mac and PC users. The easiest solution for this is to make sure that both the hub and app are getting proper internet speed. I have listed six methods for your issues. Roku sends signal to tv thru the Sync Box no problem, but the Hue Sync app shows no signal detected, thus no light effects. In addition to the software solution, Philips also offers a physical box that takes the frustration of connecting and syncing your devices to the lights out of the equation. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of From both Apple TV to Hue Sync and Hue Sync to TV, *Dolby Vision Formats available on Apple TV Video Format settings: 1080p (all frequencies), Dolby Vision 4k (30hz, 25hz, 24hz). When Apple TV 4K is connected to the Denon receiver, we cannot view Dolby Vision content. Which makes sense because I am not sending a Arc signal through it (as I am not using a audio receiver) I do have the app tv connected to HDMI port 4. . All Rights Reserved. Due to the complexity of the issue and amount of third party variables in the equation, we would recommend you Contact Apple Support. I have also gone through some research and come to some conclusions. Smart Home Point 2019-2023. I actually have both my Denon and the sync box connected to the TV and switch the TV sources depending on what Im using because my Xbox One X allows me to use the VRR or 120Hz and other settings that my Denon doesnt. Can It Support Both?! Is Philips Hue Z-Wave or Zigbee? Everything switching and working as it should, and the box is syncing instantaneously soon as I click start on the app. When it is dolby vision the TV shows the image either in HDR or HD (not Dolby Vision), *Dolby Vision works when 4k HDR is on with match content or at any Dolby Vision format? Honestly considering a return. However, if you ever come across one, make sure that you follow this guide to diagnose and solve the problem with ease! Your email address will not be published. Hello, I am James Beetie and I am a bit of a self-confessed nerd! Connectivity is what makes smart tech work, and it needs to be reliable in order for the smart part of things to live up to its name. Smart Plugs and Your Home: Is Radiation a Silent Threat? This will show you a folder full of data for all of your apps. Double-click the HueSync folder to open it, then delete all the contents inside that folder, but dont remove the original folder itself. It shows how bright the bulb can get at 2700 K (White bulbs) or 4000 K (White ambiance or White and color ambiance bulbs). No, * Image on the television? Swipe to the left on where it says "Home" and tap "Remove". By connect directly, I mean dont use a WiFi access point (which I explored in the previous paragraph). We and our partners use data for Personalised ads and content, ad and content measurement, audience insights and product development. Lets hop in! 9. Refunds. 3. all my movies 4k Hdr atmos are running through shield tv into Denon avr, ps4 into Denon, using the hdmi out 2 into sync box, nothing from sync box to tv. Click the Library shortcut that appears. Many companies constantly updating and improving their App, making App more complicated to use, especially for the Hue sync App. Over the last few months, users have reported that when Philips pushes new updates for either their Hue bridge or the Hue Sync app, their app will start disconnecting randomly from their bridge. The easiest solution to this problem is to reduce the congestion in the WiFi signal, which is usually common among 2.4 GHz connections and access points. After doing that, heres how to do that on the three devices: Now that you have a better idea about the common issues with the software app, heres a quick look at some of the issues you might face when you connect to the physical box instead. Philips Hue is expanding their smart devices into new products that seek to give users a more immersive, and smarter, home lighting experience. Tristan also has an academic background (in Math & Computer Science), and so he enjoys digging into the technical ways that smart home devices work. Connect it to your TV and HDMI-connected devices to. What I've tried: new sync box with Apple TV 4k (reset the Apple TV) and Xbox One S no signal detected; two different sets of cables that worked before new high speed; no signal detected a Roku 4k plugged directly into the box; no signal detected. Simply connect the Hue Sync Box directly to your Wi-Fi router, and leave the AP for lower-priority devices or devices that can take the less stable connection. By connecting to the Philips Hue Sync mobile app, so you can adjust the mode, brightness, and intensity of the light sync to create an atmosphere for your entertainment experience. In the case of WiFi, make sure that the signal reaching them is Good to Excellent to avoid problems in connection. However for some users, they don't understand the charm in a practical moving watching experience. Read more. Some people tell me that their app often starts disconnecting randomly from their Hue bridge if Philips pushes new updates for either the Hue Sync app or the Hue bridge. The system is composed of two standalone units, which are an app and a physical box. Please ensure that the Hue Sync Box directly connects to your monitor or TV. You can uninstall the current version and reinstall the previous version if the Hue sync app on windows constantly disconnecting from the Hue bridge. You also can wait for the updates from Philips Hue, they can solve this issue quickly as a lot of users will have the same issue. I have a WiFi access point in my garage without issue, but some devices struggle with access points for some reason. Delete inside the file in the HueSync app folder (Dont delete huesync folder, just delete the contents of this folder). Hue uses these connections to create their surround lighting experience. Description. An example of data being processed may be a unique identifier stored in a cookie. I personally think that how the app stores data during updates cause the Hue Sync app connection problems. I will list some issues to see if you have had them. If your Hue Sync hue has been updated, your bridge would disconnect for a moment and reconnects again, it would happen to you several times a day. Mine was turning off using HDMI out 2 on my Denon. I like that smart home technology makes it easier than ever to get news and weather updates, secure your home, turn lights on and off and also have a disco with multi-colored smart bulbs! My Nvidia shield pro works brilliantly . The Hue Sync app and Hue Sync Box physical device use advanced computing to create a light show right in your home. With the app installed on your device, Hue can then use whatever content you have playing to create an immersive lighting experience. There can also be a folder located at: /Users//Library/Application Support/com.lighting.huesync that can be causing the disconnect error. Look for the HueSync folder and open the Cache folder inside it, then all the contents inside that folder, but dont remove the original folder itself. I think almost everyone will like to watch movies, listen to music and play games. If you would like to change your settings or withdraw consent at any time, the link to do so is in our privacy policy accessible from our home page.. I will list some issues to see if you have had them. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I run my Xbox One X through the the play sync box and it supports. Scroll down and look for the button that says Clear Cache and Clear Data, then press and confirm. If I rebooted the Sync box the signal would be detected for 20 seconds or so before dropping off. Apple TV 4K only sends the standard 4K, in setup 4K dolby vision isnt an option. User profile for user: Few companies will be willing to gamble on new products, especially for technical products, which means that many unpredictable problems will occur. Press the button on the Hue Bridge. Losing Signal While Using Secondary HDMI Ports. You do not have to change the optical cable. I bought a Hue Play Lightstrip that I mounted to the back of the monitor, and added a Hue Sync Box. If the AP is the reason that causes the connection issues, so how to fix it? Seems like after the last box update nothing is working it's been a while now. I don't seem to have Dolby Atmos though in Netflix? Aug 21, 2020 5:09 PM in response to i_rina. The Philips Hue Play HDMI Sync Box is an enjoyable way to add interactive lights to your setup, with your box taking an input HDMI signal and synchronizing light colour to it. Theres another problem that has to do with how you set up your Hue Sync Box. The cause of these issues could be errors during an update that arent fixed by further patches, problems with the apps coding, or just one of those seemingly arbitrary computer bugs that perplex even the most well-intentioned systems. Users have reported that connecting the Hue Sync Box through an AP has caused them plenty of trouble. I dont have either of those options visible in my Apple TV settings when Im told that I should. Do You HAVE To Use The Kasa App For Your Kasa Devices? I have mine set up the same but the sync box doesnt automatically start syncing this way and randomly stops working all the time.How did you set everything up in the software? This site contains user submitted content, comments and opinions and is for informational purposes Hook up the ones you won't use the lights with to the TV and the rest to the sync box and you'll be set. Continue holding the BIND and EJECT buttons for 10-15 seconds. 7. Dont use the AP, just connect your Hue Sync Box to the WiFi router directly to see if it works. Aug 25, 2020 7:50 PM in response to jdo_apple. Dolby Vision not working - From apple tv to philips hue sync to LG TV UH7700, User profile for user: Ports 1 and 3 are not the same spec as ports 2 and 4 on the sync box, but if you put the devices that don't support DV on those ports you'll probably be ok. M. Starting to hate the sync box. tvOS 13, Aug 16, 2020 11:27 AM in response to ShYnNoK. I am loving mine with the gradient strip as well. Surprisingly the earc still works this way as well and I can still get Atmos from the Xbox. Related Reading: Is Philips Hue Z-Wave or Zigbee? Hue Sync app shows no signal detected I have a Roku HDMI to input #1 of the Sync Box, and the HDMI out to the TV. 1-800-MY-APPLE, or, Sales and Rollback the version of the Hue Sync App. On a Mac, the data folder is called the cache.. The Hue Sync Box actually speaks to the Hue Bridge with Wi-Fi, not ZigBee. After downloading the app on your devices and creating a new entertainment area, youll need to connect it to your computer. If Apple TV is connected directly to our TV (Sony XR75X90J) we can view Dolby Vision content. So basically, the Hue Sync Box will connect to your router with Wi-Fi, and therefore it can see the Hue Bridge (which is also connected to the router). Apple disclaims any and all liability for the acts, Now you can try to downgrade back to the previous version. It works by analyzing whats on screen and adjusting the Philips Hue bulbs accordingly. In other words, you can configure your Philips Hue lights to respond to the picture on your TV or computer screens: Lets take a closer look at all this new tech from Philips Hue. The Hue Sync Box is meant to be a hub for HDMI devices and, as some users are reporting, it really needs to be one.