Ask the Razer Community for help! NEXT DAY WOOO) (There are tonnes you can import from china, or the US for anyone not UK that might be interested in this post), I bought, https://www.amazon.co.uk/gp/product/B07BRHZ4GN/ref=ppx_yo_dt_b_asin_title_o00__o00_s00?ie=UTF8&psc=1Other options: https://www.ebay.co.uk/sch/i.html?_from=R40&_trksid=p2380057.m570.l1313.TR12.TRC2.A0.H0.Xrazer+naga+replacement+cable.TRS0&_nkw=razer+naga+replacement+cable&_sacat=0, It seems the naga, deathadder, and most likely all razer mice share this cable upon inspecting images and descriptions so please dont be disheartened if your mouse isnt listed. After the installation executable is downloaded, open it, and follow the on-screen prompts to complete the installation. I ended up getting a new USB cable to actually solve the problem, heh. Several users reports seem to suggest that the issue can also be caused by Registry corruption. Sometimes the cursor stopped working but the LED of my mouse, keyboard and headphones are still working, but then always a few seconds later all of my USB devices disconnects all together for a short while before reconnecting again. Reassemble your mouse, do the madman/woman laugh. Tried it on the PC and a laptop, same issue. this can be caused by registry corruption, USB devices are detected by Windows but are not working properly, http://www.microsoft.com/hardware/windows7/support.mspx, How Intuit democratizes AI development across teams through reusability. so to me this wasn't as a big of an issue, but it was also a test - doing this would prove that it was software/drivers/something i had missed, or if it was the mouse itself all along. The problem of your Razer Mouse Keeps Disconnecting should possibly be related to software issues and can simply be solved by troubleshooting steps. If mouse activity still brings everything down with it, there is a bug further up the food chain. Its possible that after a Windows update, your OS installed the wrong driver version, which ends up creating disconnection issues. Control Panel > Device Manager > then pick the devices this applies to all your hardware. Most affected users have reported that they managed to resolve the mouse issue on Windows 10 by disabling USB suspend. Mouse spun around like crazy then disconnected and no power. Its been two weeks and no disconnects yet! Super User is a question and answer site for computer enthusiasts and power users. It's glitching my computer and freezing it really bad and am unable to move my mouse or. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Razer is the world leader in gaming hardware and systems. My problem is that for whatever reason my headset (Razer Kraken Kitty) will disconnect itself from my computer entirely, play through my monitor, and then reconnect a second after. It really sucks to be playing a game (and happens on desktop as well) for the mouse to just die out for a few seconds and come back. Connect and share knowledge within a single location that is structured and easy to search. I'm having the exact same problem as well. I can't justify buying any more Razer products so, the next company that makes anything close to a Tartarus for a similar price is getting $400 in sales from me alone, and my loyalty. I am in the UK. Latest one I've got is described with number 1803. Guess what? If you want to remain as efficient as possible, we advise you to follow the methods in the order that they are presented since they are ordered by efficiency and severity. When I first got my Viper 8khz wired, it was working fine, didnt need to install Synapse 3 because I already have the Blackshark. And changing ports would help for 10-60 minutes. If youre still encountering random disconnects, move down to the next method below. Obviously unscrew, and take the mouse apart (be gentle as there are cables inside attached to the "4 walls" of the mouse (scroll wheel/clicker area, and the 12 side buttons ). I can be typing or hovering over something when it happens. Windows Bluetooth Power Management already handles power saving. I know I applied a lot of pressure to the cord of my mouse, and that could be the reason for it. @JesseNewman19 I eventually developed a problem where all the USB ports would be yellow warnings after booting, and I wrote a script to disable and enable them all on boot to keep them working, and then eventually got a new computer :D. Yeah, if you haven't yet, it would be good idea to swap the mouse with another computer and make sure it's not the mouse itself. However I didn't play any full screen games (besides Geforce now), I didn't have a single disconnect for a month. Uninstall synapse 3. Does ZnSO4 + H2 at high pressure reverses to Zn + H2SO4? In the USB Root Hub Properties dialog, click on the "Power Management" tab. If your power supply unit (PSU) is not sufficient to sustain all your USB connected devices, you might experience random mouse disconnects because your system is unable to the required power. If the disconnects are still happening, its clear that the issue is not isolated on Windows 10 and is not related to the mouse drivers. I guess it could be something wrong with my motherboard but since no other devices behave similarly I'm just hoping that it is some kind of driver conflict. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. New comments cannot be posted and votes cannot be cast. Create an account to follow your favorite communities and start taking part in conversations. Quit synapse, mouse and keyboard work perfectly! If this procedure didnt resolve your issue or wasnt applicable to your particular scenario, move down to the next potential fix below. You can try to unplug from the current port and plug in the other ports to fix this issue. Some way to test if my mouse is malfunctioning other than the obvious ? As it turns out, there are multiple potential culprits that are known to cause this issue: If youre currently trying to resolve this mouse problem on your Windows 10 computer, this article will provide you with some troubleshooting steps that should help you in resolving the issue. @Dane411 If the USB hub is attached externally to your system - e.g., a monitor extension, just disconnect and re-connect it and watch what changes in the Device Manager. Sometimes it freezes my game and turns the RGB settings on my keyboard and mouse back This was a break in the cable. But what i realized 1 day ago that between the disconnects, mouse lights were still working. Using Kolmogorov complexity to measure difficulty of problems? I also agree with what @deft_code said, it mostly happens when playing games. We'll send you an e-mail with instructions to reset your password. (I would recomend reading on as i was thorough with my process, but if you want the fix, skip down to "solution"), Okay so, first i tried the usual suggestions in forums/searches etc. and you are GOLDEN. My razer kitty headset keeps disconnecting and reconnecting legit every other second, sometimes the problem doesnt show up for like a day and then its back again. All my Razer devices will randomly disconnect and reconnect so that they're basically unusable. I tried bending the cable left and right without lifting the mouse, it still works. 6.Right-click the first USB Root Hub in the list and then select Uninstall . Rule out the OS/drivers (easy if you have spare CD's & hard drives): This answer might now solve your problem, but hopefully it'll move you towards finding the cause of the issue. Once youre inside the Windows Update tab, click on, Once the analysis is complete, follow the on-screen prompts to install all pending. Expand the Mice and other pointing devices section. To replace it, on the bottom of your mouse is "3 sticky pads" . So, this tells me it was the mouse itself. (I hear the "USB removed" sound, and my cursor stops moving) I'm not in a position financially where I can drop $100 on a good new mouse, so I'd be grateful for any help. I have a Tartarus, Naga Hex V2, and Black Widow Ultimate 2016. How to handle a hobby that makes income in US, It happens with or without the drivers installed, It has happened with multiple mice on the same computer, Motherboard drivers are the latest version, Device Manager isn't listing any problems on any USB devices, Happens with every USB port, even addon USB cards, Happens when all USB devices aside from mouse and keyboard are unplugged. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Sorry, we're still checking this file's contents to make sure it's safe to download. im not sure if i have misread anything, but i am the OP of the post! Sort them by vendor ID, select everything related to that product, right click, and uninstall them all. In addition to this, I also had to disable the mentioned checkbox, but under Human Interface Devices > USB Input Device(s). Disconnection seems to happen more often in gaming than when idle. It will sometimes make a Windows disconnect/reconnect sound, and will do so periodically. Does a summoned creature play immediately after being summoned by a ready action? Then one at a time plug in your razer devices.hope this works. Checking the Device Manager is going to be the most tedious part of resolving this problem. Try reinstalling the mouse drivers. Test the device on your PC with Synapse disabled. Also like OP, the motherboard lighting is also affected. 5.Double-click Universal Serial Bus Controllers to expand the list. Razer is the world leader in gaming hardware and systems. New comments cannot be posted and votes cannot be cast. Several affected users in which this scenario was applicable have managed to resolve the issue by performing a system restore., restoring the machine to a healthy state where the registry wasnt corrupted. Does this happen with any other OS installed? I tried it with a clean boot - had no non-windows services running and it still did it. This works in most cases, where the issue is originated due to a system corruption. the "shotgun" debugging approach rarely produces the expected results -- not that I'm saying that is what you are using). Press J to jump to the feed. I've tried disabling power options > advanced settings > USB settings > USB selective suspend setting > disabled. Things I've tried: 1) turned PC off and on a few times. We investigated this particular issue by looking at various user reports and the repair strategies that are commonly being used to fix this particular problem. Does the 5V rail at the USB slots stay near 5V or does it dip (a meter may tell you this, but an oscilloscope can give you a better idea if the power rail dips)? So, last but not least, i decided to reinstall windows to hopefully nuke the issue for good. In my case, the problem became less severe when I started using a different USB slot. I've been having this same problem with my razer basilisk ultimate in wireless mode, but, when I use it wired the problem immediately goes away, I've also noticed the fact that it's not really present on a full charge while wireless, but as the mouse dies, the disconnecting and reconnecting gets progressively worse. I dug into "Mice and other pointing devices", found the mouse, and selected "Uninstall device" from the right-click menu. Not sure if anyone else is experiencing this. Most users report that a new USB mouse, a Bluetooth mouse, or an older mouse using the PS/2 port triggers the disconnection followed by reconnection. Reddit and its partners use cookies and similar technologies to provide you with a better experience. If that doesnt work your mouse might be broken. Heres what you need to do: If youre still encountering random mouse disconnects even after disabling USB suspend, move down to the next method below. EDIT: https://www.youtube.com/watch?v=HKO-QubAe9s someone (this is not me) made a video to show how a similar mouse is taken apart, this is a very similar process to what i did. I upgraded to Windows 11 a week ago and it still works fine. Microsoft has been quiet about this problem, but there has been a surge of tickets after the update was pushed with users getting random disconnects this glitch only seems to affect USB-connected mouse devices. At a point close to the mouse it would randomly shut off/disconnect, just like it was doing during games! Do not open the mouse until you are a veteran in the field because you would damage something else. I remember I used to have this issue here and there, then one Windows update last summer and it happens up to every 3 seconds. I'm also using Viper 8kz wired. My mouse will reconnect/disconnect (will even hear the sounds from Windows), and the light on the bottom of the mouse will turn off/turn on as it starts working again. Then, try to rule out subsystems. Navigate to Power Management. I'm having the exact same problem. haha. Start using your mouse normally and see if the issue is still occurring. A 3 mouse is more reliable at the moment than my 75 Basilisk. Putting it into wired mode helped for some time (read below), Since 2 weeks all my devices are randomly disconnecting from PC (by random I mean the time they disconnect and how often - there is no strict pattern for that..). -Razer support would tell you to reinstall Synapse, or update the firmware, but you can't, and it wouldn't do any good anyway. Now, right-click on your mouse and select Properties . It seemed at first that if I go to Device Manager and uninstall HID-compliant mouse (that and Logitech mx518 are listed) that would fix it, but it doesn't seem to work anymore or at least not every time (it keeps re-installing). Are you using the Windows default HID driver for mice? This is to isolate the device from a software issue. If you are on the new update it could be that. I have disconnected all USB devices except for my keyboard and mouse and the problem still occurs. This was the last thing I tried, and it has seemed to solve the issue. I just got a 10-port hub that was doing exactly this (I would hear the Windows device disconnect/connect sound every few seconds). I may have a work around for the Razer Nari disconnect and reconnects. My mouse, the Razer Mamba Elite, despite only having it for 3-4 months, started disconnecting randomly then rapidly reconnects at random times whenever I'm on youtube, games, etc. If I cant sort this out soon I will be returning it and getting another (non-razer) keyboard. Updated 22-Feb-2023 | Answer ID: 4000 A Razer headset that has intermittent sound might be caused by dirt or debris in audio ports and on the audio jack, improperly plugged in audio jack, hub connections, operated outside the maximum wireless range, wireless interference, software issues, or faulty audio drivers. Mouse works, however, as soon as the laptop falls asleep/reboots or even sporadically mouse does not work any more - re-animated by pressing the connect button and hitting the "System Settings -> Bluetooth -> HP Bluetooth Mouse Z500 -> Connection" button, one to several times. Check if keyboard/mouse is disconnected when Synapse is turned on. From the manual I cant tell for sure what the setting on this motherboard means. Connect the mouse to ports connected to front panel headers, everything else to ports on the back, that should put them on separate hosts and fuses. Please try again in a few minutes. As someone who has razer products and had to struggle with them - fucking run, run now, run, run and leave it, run run run and set it on fire. I'm not sure if the registry corruption is truly the cause, and I'm not sure if this actually fixes it, but it's worth a try. My laptop is generally charged by the chroma dock. If you're experiencing mouse lockups or failures, it may be because your computer is automatically turning off the power to a USB Root Hub. The longer it takes to reproduce the failure, the longer it'll take to debug unless you are lucky. If the issue still shows up after a clean install of Windows 7 from Vista, then that points to the hardware (either motherboard, power supply, or mouse/keyboard). When it loads, your mouse should be working fine. As a result, the mouse attached to the USB controller is duplicated and the system gets confused. Open it, and double-click the first item called "USB Root Hub.". In this case, the only acceptable solution is to send your mouse in for repair (if you still have a valid warranty) or consider getting a new peripheral. There is a Driver tab, with Uninstall, but the button is greyed out. Sorry, we're still checking this file's contents to make sure it's safe to download. After the first one did that that I called Logitech support and they asked me the problem, asked for the serial number and then shipped me a new one free of charge. New comments cannot be posted and votes cannot be cast. This will make your mouse stop working, so use your keyboard to restart your computer. Solution 1: Check For Physical Damage Solution 2: Turn Off Power Saver For Keyboard Solution 3: Update Keyboard Driver Solution 4: Reinstall USB Controller Driver Solution 5: Update Windows Solution 6: Run The Hardware Troubleshooter Wrapping Up When using Synapse 3.0 it happens 3 times more than Synapse 2.0. Heres a quick guide on how to do this: Note: Keep in mind that once you go past this step, all changes that you made since the restore point was saved will be lost once the procedure is complete. Learn more about Stack Overflow the company, and our products. Maybe gaming tech companies need to be put on "Cancel" for all the bullshit they produce. I'm really getting tired of this. I use my computer for gaming and, more importantly, as a DAW (digital audio workstation) and for instrument playback and recording. His contributions to the tech field have been widely recognized and respected by his peers, and he is highly regarded for his ability to explain complex technical concepts in a clear and concise manner. ), Next (because i dont feel comfortable typing fourthly): I decided to use USBDeview (https://www.nirsoft.net/utils/usb_devices_view.html) to search and uninstall everything USB on my computer, folowed by resetting pc to allow my computer to rediscover everything USB - (Yes, i had to manaully switch off pc with the button as it disconnected my mouse and keyboard etc) (NO LUCK!!!???!) I proceded to "isolate" 4inch/100mm segments of the cable sarting at the plug end (To isolate, i placed firm pressure on the 4inch mark so the cable leading to the mouse wouldnt move but i could wiggle the plug end freely), I did this along the whole lenght of the cable, and guess what? Sometimes it will not happen for days and other times it will do it two or more times within 15 seconds. Nathaniel Pitts 3 subscribers Subscribe 7.5K views 3 years ago Update - October 2020 I finally found a solution that. You can also uninstall all previous instances of the device (and the root hubs) using a tool like USBDeview. If it happens with several mice and several USB interfaces, that leaves software. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I did test on laptop(without synapse) and my PC(with Synapse), issue happens on both. To help resolve keyboard and mouse randomly disconnects or has an intermittent connection, follow the steps below: Identify Dongle Connectivity specific issue: Have a question? It completely ignores my windows power settings. In addition to uninstalling the device itself, you can uninstall all the USB root hubs on your machine, and they will be reinstalled after a reboot, as recommended in this HP article USB devices are detected by Windows but are not working properly: We'll send you an e-mail with instructions to reset your password. I have tried everything suggested here except installing synapse 2. Razer Peripherals Disconnecting and Reconnecting (Solved--See description!) Since another mouse also fails, then I would inspect the motherboard, specifically around the USB connector and South Bridge chip to see if there is any discoloration, missing componoents, or anything that looks different from the rest of the board. Does it still happen or I should take my Razer mouse out of wardrobe now? Heres a quick guide on how to do this: If the issue is still occurring even after youve updated your Windows 10 system to the latest build, move down to the next method below. Uncheck this box, and click "OK.". For PC, we recommend using the USB ports at the back of the PC. - Check your mouse or wireless adapter hasn't become unseated in its port.- Try fully unplugging the mouse cable or wireless adapter and reconnecting in a different port.- If it is a new issue, sometimes restarting your system will provide an immediate fix. Linear Algebra - Linear transformation question, Batch split images vertically in half, sequentially numbering the output files. Razer support only in the pinned post. If you need to identify the on-board device you need to restart and disable it from the BIOS. when playing games such as overwatch, i would obviously make quick mouse movements which would cause it to catch on this cable break, temporarily shutting the mouse down! Down below, youll find a collection of methods that other users in a similar situation have successfully used to fix the random mouse disconnects. Hi there! Made by redditors, for redditors, to discuss RZR products. 2 more seconds, and it connects again, and this keeps going on. For Wired Mouse. My USB mouse is disconnecting and reconnecting randomly and often? Press question mark to learn the rest of the keyboard shortcuts. If you do not get it sorted by reinstalling drivers, then you should change your mouse. When I plug it in, the monitor connects along with the mouse and keyboard connected to it, but then after 2-3 seconds it disconnects. Hi, I got the exact same issue just yesterday. Nothing else seems to reconnect like this, my USB keyboard has never once cut out like the mouse does and neither have any of the other devices I have connected (webcam, USB hub, various devices sometimes connected through USB cables, and IR receiver for windows Media Center remote). Just around Christmas 2018, I started having the same issue, but only in League of Legends. Obviously unscrew, and take the mouse apart (be gentle as there are cables inside attached to the "4 walls" of the mouse (scroll wheel/clicker area, and the 12 side buttons ) You can then take out 2 screws on the inner circuit board to release the original cable, unplug said cable and attach the new. How has this not been fixed yet or they havnt sadi anything about it wtf. I tracked down a replacement cable (PRIME HAD IT! @JesseNewman19 So what happened afterwards? I removed it. First night I used it, no issues at all! Thanks so much! Go to Control Panel and into Mouse Hardware Tab Properties Hardware Tab > Uninstall. It was not possible to disable Razer BlackWidow keyboard lightning when PC was locked or screens were disabled due to inactivity. Mouse keeps disconnecting I've had my Steelseries Rival 300 for almost a year now, and within the last 2 months, it has been disconnecting and reconnecting randomly. Sometimes the LEDs won't turn off, sometimes it will. Check out my post over at egpu.io https://egpu.io/forums/postid/87914/Original Description:Razer peripherals disconnect and reconnect intermittently while running Synapse 3. This is very frustrating, thus I need some advice on what to do. Go to the Power Management tab. Thread by: PeachyTea227 , Jun 28, 2021 , 1 replies, in forum: Razer Support. Reinstalling Razer Synapse Disabling USB selective suspend in power options Turning off disabling the devices to save power in Device Manager My computer specs: MB: ASRock AB350 Pro4 CPU: Ryzen 5. No, on it's own as of right now that version does not work for me and nothing's changed.BUTSomebody offered me advice on how to solve the issue, I haven't tried it myself yet but if anybody does this please let all of us know as will I with my results when I can. From patch notes, the beta appears to be the one with the USB patch in it. It would also sometimes disconnect for up to 6 seconds before reconnecting, and once had to re-plug the mouse USB. Supposedly this can be caused by registry corruption: This issue can occur when the device enumerator located at HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet gets corrupted. Installing Logitech's drivers has had no effect. this worked absolutely perfectly, meaning the problem was with my Naga, either the mouse itself or software (Kind of luck?? It only takes a minute to sign up. It happens all the time in this scenario. SwimmingQuail1369 3 mo. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. :P. @Dane411 After I had to shut down the PC? Okay, so, after having this issue for aprox 2 months and searching every forum/googlesearch/post/youtube video etc etc and not finding a solution, i decided to take matters into my own hands. Microsoft PS/2 Mouse Standard PS/2 Keyboard. Recently it has started happening with my keyboard (simple Logitech one) However, it mostly affects my mouse (Logitech mx518) and another mouse (also a Logitech gaming mouse). It took around 10 mins to replace. How to Fix Mouse Randomly Disconnecting and Reconnecting on Windows 10. It seems to be working for my most recent experience with this problem. i am glad you managed to fix your problem :) i was hoping that this thread would help someone at least! Thread. This can occur for several different reasons. Once the next startup sequence is complete, see if you still experience random disconnects. I tuned off power saving in Razer Synapse. I had an old mouse I no longer use still in there. Made by redditors, for redditors, to discuss RZR products. Inside the first System Restore wizard, click. 3) disabling the computer to turn off device to save power under "Device Manager Universal Serial Bus controllers". But that's the standard reply they will give you upon first contact. This happened again with my second one, but I did same thing and they shipped me a new 1800 DPI MX518. Sorry, our virus scanner detected that this file isn't safe to download. Nothing has ever ever worked. If this scenario is applicable to your current situation, try to remove the external hard drive and see if you still get random disconnects. If anyone knows a fix for this I'd appreciate if you would help me out! There is no "Hardware" tab in Properties. Once the next startup sequence is complete, test your mouse and see if the issue has been resolved. Software and Firmware Updates for Razer Peripherals Check if keyboard/mouse is disconnected when Synapse is turned on.