No matter how good BT's routers are, the default settings are always a little annoying and you may not be getting the best out of your router. BT Smart Hub settings - make your router faster and less annoying. Viewing the status of your Smart Hub 2; Changing the wireless settings on Smart Hub 2; Restricting the wireless devices that can connect to your Smart Hub 2; Setting up IPv4/IPv6 DNS servers or dynamic DNS on Smart Hub 2; Using Smart Hub 2 as a modem only; Controlling the time when devices can access the internet on Smart Hub 2; Creating a Port . BT Smart Hub 2 comes with 2 DECT antennas and integrated support for Ultrafast broadband (G.Fast and FTTH) as well as Complete Wi-Fi compatibility. Still having trouble with this. User guides and manuals for BT Hubs Back User guides and manuals for BT Hubs Links to user manuals and other documents for BT Hubs for broadband. Guide to 4G Assure. On the Home Hub 5 you could only dim the lights, but with this router, you've got a lot more options: you can use the switch to turn the Hub light off; you can use the slider to set the brightness to 0% (which just turns the light off), 50% or 100%; or you can toggle the schedule on and select when you want the light to turn on and off. How are people to fault trace if they dont know all of the possible scenarios? Plug the microfilter into the socket. This complaint isnt resolved for me. The router is now displaying hidden ssid. This would be a double NAT (two router) condition which isn't recommended. - edited From the Hub Manager go to Advanced settings then My Network then IPv4 configuration. After upgrading to BTs Fibre 900 the download speeds are so erratic I'm considering taking the BT Smart hub 2 out of the equation and using the Orbi as it probably should be to see if it helps. At least Ive got Sonos working now even though it is at the expense of 5ghz. I too have just discovered this thread, having tried to sort things out for the last week. 01-10-2020 Smart Setup is BT's online set-up wizard. The bug disrupts the . BT Smart Hub 2 users are complaining of connection issues between their wifi-enabled devices. Time will tell if this is a permanent fix but its worked this evening. Been running flawlessly for 2weeks now since running the system in this set up. Although a free Sonos Boost sounds like a great thing. 9:48 PM. Enter the admin password. I didnt find this to be the case - with 5GhZ turned off my BT service was virtually unuseable. BT added that an update for all users would be available by the end of May. BT Smart Hub 2 users are complaining of connection issues between their wifi-enabled devices. It won't work if you're connected to BT Wi-fi or via mobile data (on a smartphone, for example). A Sonos spokesman said on the audio firm's community forum that it had been in touch with BT, who were "aware" of the issue that is affecting a wide range of devices. Check which BT Hub you've got >, It only fires up when you open a browser. Instead of responding individually it would be better if someone in a position to offer an overview could post a useful summary of where we are and what does/doesnt work. So I decided to direct message them on Twitter. Im paying for faster broadband than 135Mbps and I expect full functionality of my BT smart hub. Move and Roam do not connect to SonosNet so wiring a Boost wouldnt do anything that your Arc isnt doing at the moment. Then, for your static IP block, enter your router's address and subnet mask. icannotgetafreename 10.3K subscribers Subscribe 350 Share 50K views 2 years ago **Please Subscribe: Youtube. Readthis thread with growing frustration as disabling the 5 GHz band really is not an option and waiting for BT to issue new firmware is too uncertain. Navigating ones way through these conflicting accounts is not easy. it's dns-hosts - but you don't set the DNS lookup there it's under myNetwork/ip-address which I suspect has a different version for the home one. How do I use my Smart Hub as a modem only? ford fiesta mk7 hidden featuresSummary of Contents for SAGEMCOM CS 50001. 10:43 AM. Its only when you connect direct to the Hub. I've been following this thread ever since I had issues. Clearly there is both and issue with BT and the Sonos app for iPhone on this. Bridge mode has been available on Business Hubs since the original 2wire 2700HGV ADSL routers from 2006, to enable business customers to use their own routers (without built in modem). However, some older devices are incapable of operating on both. After upgrading to BTs Fibre 900 the download speeds are so erratic I'm considering taking the BT Smart hub 2 out of the equation and using the Orbi as it probably should be to see if it helps. The default IP address is 192.168.1.254 but you can change that here. Using Smart Hub 2 as a modem only | BT Business 8) Wait for your devices to reconnect. ? Mode 1 gives you the best speed, but select Mode 2 or Mode 3 if you're having trouble with some devices connecting. Changing the IP address of your hub | BT Business Guide to the BT Business Smart Hub 2 | BT Business Were aware thata very small number of customers are experiencing anissue with their BT Smart Hub 2 connecting with multiple streaming devices on their Wi-Fi network. 8:37 AM. This is found on the back of the router and on the removable card. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.2. Plug the microfilter into the socket. The router is now displaying hidden ssid. How do you turn off wifi? I have this issue - I can confirm a cable into a Sonos Arc means my 4x Sonos Play:1 devices now work and the whole system is much quicker. - Albert Einstein, buy a sonos boost (BT refunded me the cost of this when I logged a complaint). To change the Home Hub's wi-fi channel, logon as Admin, and do the following: Home Hub V1: Go to Advanced > Wireless > Configure > "Channel Selection:" Home Hub V1: Go to Settings > Advanced > Wireless > Configuration How to enable / disable wi-fi on the Hub It is possible to turn off the Home Hub's Wi-fi (perhaps for added security). The yolk sac is the earliest fetal structure that forms in the gestational sac within the uterus during pregnancy. Frame Size: 17 inch,19 inch or customer size. Crappier than crap you cannot split the SSIDs on the Smart Hub 2 nor set alternative DNS servers. I would still prefer to just hook my superior router . Although the simple light at the front of the Hub tells you at a glance if the internet connection's working, the Hub's bright lights can be annoying if you have the router on display, rather than tucked away in a cupboard. (the macaddress is the same as the wifi router apart from a few letters.) Consequently I can't see why any-one would want to use a Smarthub, especially a Business version, simply as a modem. If previous posts are correct it probably works on the Business version and not on the Residenial ones. Everything now works, so again it confirm the issue is with BT. If you have changed it and now forgotten it, you can use the password override feature to set up a new password without losing all your personal Hub settings and configuration. Thread starter mike425; Start date Jan 29, 2019; 1; 2; Next. Can anyone confirm it works? "We're sorry for any inconvenience caused," added the spokesman. If your BT broadband home network is playing up, you're not alone. 7h47. - edited BT are indeed aware of this issue and are actively investigating and working to resolve it as quickly as possible. My router is getting blocked despite following all the advice above and anything I could find online. If the device you're using it on has connected to your Hub before and completed Smart Setup already, it won't appear again. Microfilters: Why do you need them? I just tried it with an old, Not sure if it was still broadcasting the SSID. 9:11 AM 01-10-2020 The BT Smart Hub is an unassuming router that builds on the Smart Hub 5's design. BT customers are complaining of home network issues, Millions offered half price broadband from BT, Harry: I feared losing memories of mum during therapy, US-made cheese can be called 'gruyere' - court, The children left behind in Cuba's exodus, AOC under investigation for Met Gala dress, Canadian grandma helps police snag phone scammer. Connect the cable to the hubs power port, plug it into the wall and switch it on. I shouldnt have to have 5Ghz permanently switched off. Click a dropdown for your model of hub. Yes you can switch back and forth from AP mode to router mode using the RBRs web page. Thanks. Simply connect a 3rd party router to any LAN port on the hub. To make this change click on Advanced Settings, Wireless. It comes with 5 antennas, Dual AC Wi-Fi, 4 giga ethernet connections, USB Ports and like all of the other hubs . I connected a laptop via ethernet into it. BT have advised me this a fix should be out this week. Unless you've previously changed it, you'll find the default password on your Hub settings card on the back of your Hub. I currently have BT FTTP, BT Smarthub 2 as the router and an Orbi System in AP mode. Well update this post with any further newsas and when we receive it. On your device search for your network and enter your password exactly as shown. If there is a hint then a custom password has been setup. Fastest BT Smart Hub 2 Router Open Port Instructions Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. The BBC is not responsible for the content of external sites. I have never tried using just the modem section with a different router. My speed has dropped to 40Mbps on my wifi devices. Find out which main phone socket you have Find out about your Openreach modem The answer is to split the networks and use 5GHz where speed and reliability are required, but use 2.4GHz where you need to go further from the router, as its range is better. It looks like the 'Bridging' button simply does not work. You can turn Smart Setup on or off in the Hub Manager. The handler switched off 5ghz frequency remotely. This restores your factory settings and wipes your Hub's memory about which devices have already completed Smart Setup. all fixed. BT Smart Hub settings - make your router faster and less annoying It only fires up when you open a browser. Make sure you've completed every step of Smart Setup. Re: BT smart hub - hidden bridge mode menu ? Click OK. 01-10-2020 It should appear as soon as you connect to the Hub and open a browser. If you have changed it and now forgotten it, you can use the. No, wiring a Sonos Boost would achieve the same effect that wiring any other Sonos player would. BT will be rolling out an update to all devices later this month. I'll try and check later this week against a spare BT Business Hub 5 model. Let's take a look at the legacy BT routers that are still capable of getting you online. To change anything you need to click one of the settings. Switched it off on iPhone, instantly worked for the app. I have an update to share with you all regarding this issue. Wait a few moments for it to connect. The best broadband providers in the UK in 2023, Choosing the right microSD card for your device, How to watch the 2022-2023 Champions League anywhere online, BT Whole Home Wi-Fi: A fully featured mesh Wi-Fi system, iD Mobile review: Some bargains, but service could be better. How can I turn it on and off? Changing Wireless Modeto 2 didn't fix the problem. BT Smart Hub 2 router 'disrupting' home networks - BBC News Solved: Switch to Router Mode - NETGEAR Communities You would not need to connect between the two wireless networks then, avoiding the broken code in the router. TwoiPads, a Mac book and a surface pro didnt have the connection issues even when put inairplane mode or turned off and on. AP mode is preferred if you have a ISP modem/router that can't be bridged. First, you need to connect to the router's web management page, so that you can change the settings that you want. Configure PPPoE (for BT, Plusnet etc) on the 3rd party router and it should connect to internet via the DSL port. Not sure which hub or router you're using? BT have confirmed that the firmware update that contains a fix for this original issue has been rolled out to the majority of users. Having switched off the 5GHz band I was immediately reconnected and I have lodged a complaint with BT. I have a new hub. Whether it's your phone, tablet or console, find out how to connect to your newwi-fi network. It can only be a temporary solution as the BT Smart Hub 2 is an upgrade. An irritating new glitch has impacted unlucky BT customers nationwide who use BT's Smart Hub 2 router. All rights reserved. What is Smart Setup on the BT Hub? How can I turn it on and off? Mode' would briefly pop up top right on the home page before being replaced by 'BT Smart Hub Manager'. Will give this suggestion a try. Turning off 5GhZ on the router is indeed a workaround but the WiFi speed was pathetically slow so this isnt a solution. The difference between the two models I concluded was that one of the LAN sockets has been disconnected on the FTTP version and instead wired to this internal WAN interface. On this page, you can also change the Wireless Mode, selecting Mode 1, Mode 2 or Mode 3. . Was quite easy to get the money credited to my account after that : ). Clearly BT need to sort the router firmware but if you can live with downgraded security, the iPhone fix seems to work. I dont know how crap the BT router is feature-wise (I could take a guess), but can you make a separate SSID for 5GHz and put your Apple TV on that, while leaving your Sonos gear and phone on the existing 2.4GHz SSID? I have disabled the bt fon and bt wifi to reduce my home network clutter. 10:38 AM Along with the brand new router, the BT Smart Hub, come the same old problems that we've seen before. At the bottom is a setting for Bridging. Vodafone Broadband: Great prices but at what cost? So some transparency is needed so customers like myself know that this is a commonissue. So I come back to my original question, having found this internal switch then how do you use it on a FTTC Smarthub 6 without access to the WAN? Ill ask my man at BT. Also, it took a number of days for me to find this thread of communication online. [9] It supports many of BT's services such as BT Fusion, BT Vision and BT Broadband Anywhere. No problem. What to do if you cannot connect to a BT Smart Hub 2 - YouTube The latter option's great, as you can have the light on to check the status of the router during the day, but turn the light off at night when it would be more annoying. Systems that have a Sonos Move or Roam on them will also not be helped by this change, so disabling 5GHz would be best for those households. BT Smart Hub 2 router 'disrupting' home networks - BBC News - edited Most of the affected users have iPhones running iOS version 14.4.2, but we have seen other types of controller, such as Android devices,affected by this issue as well. We'll send you an e-mail with instructions to reset your password. It's designed to 'help' people that connect to the Smart Hub for the first time, by popping up a web page that shows you the free stuff you get with your BT internet connection. Guide to BT Business Hybrid Connect. No idea how 2.4GHz can be too slow for any video streaming. Pretty obviously really if I look at an old BT modem. One man said he could only connect his iPhone 11 to his Sonos speaker system when both were running on the slowest frequency. Using the BT Hub Manager The telecom giant's router operates using two different wireless frequencies: 2.4Ghz and 5Ghz. In addition, not all Smart Hub 2 owners will have received the firmware update that caused the problems. This will take to a status screen. Click the Separate bands switch and you'll be able to name your 2.4GHz and 5GHz networks separately. Go to My Network. This topic has been marked solved and closed to new posts due to inactivity. Connect using the details on your hub You can't exit the first few steps. If your BT Smart Hub 2 router is still running the affected firmware (V0.26.03.01286) then please get in touch with BT directly. So first step is to go to a PC or a mobile device that has a web browser that's usable. At the bottom is a setting for. Switch on your hub Step 1 of 6 An unanticipated problem was encountered, check back soon and try again Error Code: MEDIA_ERR_UNKNOWN Session ID: 2022-11-29:6bd6668cf82ade9b12484d03 Player Element ID: d2e0e7d3209e2f643e62e656d0faf011 I found only devices that left the house i.e my iPhone and my wifes iPhonehad the issue. Smart hub 2 Hidden SSID I have a new hub. My download speeds are now too low to stream things on my Apple TV with 5ghz turned off so Ive had to turn it back on, and now of course my Roam is no longer showing up in the Sonos app. 9:40 PM a very helpful tech support person from Sonos suggested going into the Smart Hub settings page, Advanced and changing Wireless Mode from mode 1 to mode 2. Anyone that still experiences issues on the latest firmware, please create a new topic or get in touch with Sonos Customer Care. 9:11 AM. As my previous experiments with a FTTP Smarthub showed (https://community.plus.net/t5/My-Router/Using-a-FTTP-Smarthub-6-on-a-Plusnet-FTTC-Service/m-p/165176) the FTTC and FTTP Smarthubs use the same firmware. Your broadband can be activated any time up to midnight. Weve been experiencing the same frustration with this issue. However, I agree with some of the comments. If there had been such a hidden 'Routing' page, I'm sure someone would have discovered it years ago. ), on Seeing a different colour light? Then you can use the Orbi router in Router mode.3. You can view and make changes to your Hub's IP and DHCP settings (if you need to revert to the default settings, there's a Reset to default button on the top right of the page). Click, Switching Smart Setup on and off on the BT Smart Hub, Switching Smart Setup on and off on the BT Home Hub 4 or Hub 5, Click the appropriate radio button to turn Smart Setup on or off and then click, If at a later stage you want to find the features and services that you would have been offered during Smart Setup, you just need to log in to. The app then stopped working. If you haven't done a factory reset, it may be that you didn't fully complete Smart Setup when you connected your device. This will open the Hub manager. BT Smart Hub 2 (097683) | BT Shop Moderator and CustomerIf this helped - select the ThumbIf it fixed it, help others - select 'This Fixed My Problem', 01-10-2020 01-10-2020 https://btbusiness.custhelp.com/app/categories/guide/a_id/43965/view/42397/c/5404/. Connect using the QR code The BT smart hub 2 supports all access types you need, including ADSL, FTTC, FTTP, G.fast and others. How to fix Strict or Moderate NAT type on BT Home Hub 5 Hi, can anyone share their experience of switching their RBK53 system from AP mode to Router mode? BT Smart Hub bridge/modem mode | hummy.tv 11:46 AM Web admin interface of the BT Smart Hub 2 router. I don't think the workaround for modem mode works. The telecom giant's router operates using two different wireless frequencies: 2.4Ghz and. Switching Smart Setup on and off on the BT Smart Hub 2 The BT Home Hub 2.0 was a combined wireless router and phone. Therefore, we can consider this issue closed. I believe I was one of the first to flag this issue up to BT around 3-4weeks ago. BT Smart Hub Review | Trusted Reviews Guide to the BT Business Smart Hub 2. "I can only connect the Sonos app from my iPhone, MacBook and iPad when connected to the 2.4Ghz band, which means turning off 5Ghz," said BT forum member sl_strachan. My assunption is that as both the FTTC and FTTP models use the same firmware they work in exactly the same way. BT broadband having issues? You're not alone as glitch - Express Manage your hub, change your Wi-Fi settings and find out what your Plusnet router lights mean. BT Smart Hub 2 | BT Help How to set up BT Smart Hub 2 | Step by step guide | BT Help 4) Enter the Admin password. Therefore, we can consider this issue closed. Make sure that your computer is. My systemkeeps failing to connect to the app, I can connect it after turning everything off and the router back on, then the next day it can not connect again. Try opening a browser and going to www.bt.com >, Smart Setup only works when it is switched on in your Hub manager. better. It works on my Business Hub 6, in fact it's not even hidden. Download the My BT app to check your bill, test your speeds and activate your internet security products.
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