Jumping through hoops. If these are the type of responses that ****************** will and can expect from **** in the future, ****************** needs to know that and others need to be aware of that, so better choices can be made from other providers when making with purchasing motor vehicle. All we are asking for is for **** to do the right thing and pay for the labor charges to resolve these issues. Your Thor rep will be reaching out to you to gather more information on the concern. Description. Customer Reviews are not used in the calculation of BBB Rating. Our {brand} prices are so low, {mfg} won't allow us to display our wholesale price without you requesting it. #ThorMotorCoach #TMCHowToFor more visit ThorMotorCoach.comDisclaimers:Features, components and appliances depicted on this webpage and its related documents may or may not be installed on your motorhome as a consequence of the features, components and appliances being optional equipment and/or equipment not available for installation on the motorhome model you purchased. ****** advised that in order to talked to a supervisor, I would need to complete a form over the phone, in which I agreed and she immediately transferred me to ********* **** continue to refused to allow ****************** to speak to supervisor which may have de-escalated the situation, if ****************** could do so. This website is not affiliated with or endorsed by Thor Industries or any of its affiliates. We have a 2017 Thor motor home with a radio installed backup The Delano Sprinter also includes many interior comforts, like the easy-to-clean residential vinyl flooring, the high-gloss Euro-style cabinetry, and the Leatherette furniture! Posts: 2,166 THOR #11781. Thor Recall Notices - Latest Recalls for Thor - Arfc While I can understand you the manufacture did not get proper photos or video's needed to properly represent the issue I don't fully grasp how that then would become my problem wherein I'm responsible for getting this material when it just left your branded dealership. We want **** to act in good faith and resolve these longstanding issues. Their customer service rep has ghosted me asks when dealer called they were very rude to someone that purchased a $190k unit from them. Like most: All went so smoothly from our first email to our going through the American Canadian borders. Of course, we should have known that such a low bid was not reasonable to complete the labor, after the three other bids we received were so much higher, but we were desperate to find someone, anyone to do the work. Use a pen or paper clip. MY VEHICLE REMAINS HELD HOSTAGE IN ******* ** BECAUSE OF THE $630 Diagnostic charge and because **** did not want to pay **** $2000 TO RESOLVE THE ISSUE TODAY, ON THE ***** **** AND **** SHOULD BE HELD ACCOUNTABLE TO TREATING THEIR CUSTOMERS AND PROVIDING THEM JOBS. How can ****************** relay information, determine issues and ask questions on why we can and why we cannot do this to give to **********, ******* *****, etc.??? If you wish to set up a factory service appointment to discount you the $2000, please call ************. The RV is a Thor ******* **** 2019 and the vin#*****************. Please contact dealership to verify unit information and availability. Who never came back to do the work. Stock Number {stockNumber} {priceLabel} {msrp}. At the time ****************** received the call from **** at Thor, unknown to ****, ****************** was already in route to ******* to pick up the vehicle.The actions and attitudes of **** contacts **** and ****** are unacceptable on the handling of ****************** first time call with a new vehicle needing mechanical service, creating a hostile environment, because **** was right, ****************** is wrong, **** would be in charge of dealing with what needs to be done, not ******************, and **** was the mechanic and ****************** was not. We have a leak in the back window of 2018 Thor Axis 24.1. Apparently, they couldn't come to an agreement with ****. Choose from over 120 floor plans uniquely designed for every camper's lifestyle - from the weekender to the full-time RV family. All features, components, appliances, materials, instructions, and guidance depicted and/or described in the videos and documentation are as accurate as possible at the time of creation and initially published but may not be accurate as a result of your motorhome having been assembled on a date after the video or document was produced and initially published. Step inside and find a 68" jackknife sofa to the right of the entry door. We have sent the invoice for labor charges to ****. Please note - there could be multiple recalls for a specific model RV. We will continue to call the customer but if he would like to call into ************ we would be more than willing to help finding a service center that can assist with their concerns. MSRP Price: $157,576. They kept our coach for nearly a YEAR, only to have the deal fall through because **** wouldn't pay their labor fees. The owner listed is **************************. Please contact us to verify info, and to check availability as our inventory changes rapidly. Any price listed excludes sales tax, registration tags, and delivery fees. You must log in or register to reply here. Customer was happy with resolution and advised him of my direct contact info, requested he send his outlined notes of his experience with his coach so far since purchase date. Thor Motor Coach Fuses and Breakers Reset and Replacement - YouTube 0:00 / 4:41 Intro Thor Motor Coach Fuses and Breakers Reset and Replacement Thor Motor Coach 51.3K. This clearly implies that **** knows full well that the labor costs to do the work on our coach far exceeds the $2,000. Cab-Over Bunk. The video is for demonstrative purposes only and is intended to be used in conjunction with reading the written Owner's Manual. I had to send the slide out for access. As a customer of a very expensive product from Thor, actions and attitudes of **** contacts **** and ******, are unacceptable. After all the warranty work, we had to winterize the coach for the 2019 season. TV in the bedroom and living room and in one it has space provided in the dining/Kitchen area for another TV. I have a decent amount of mechanical and electronic knowledge and don't mind tearing into something to fix it correctly. Not a fuse, not a wire. After changing the engine battery the radio and backup camera will not work. 2022 Thor Hurricane 35M. 2003 Thor Motor Coach jazz. ************************* (Thor Motor Coach CSR) worked with us thru March of 2022 trying to get these issues resolved. Thanks for the replies. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Meet the redesigned A.C.E. He made us feel at ease during the whole process. It was amazing! The repairman found that the slide on the motorhome was installed incorrectly its off 1/2 in. We now have two new estimates, both have been rejected by *************************** and *********************************. We have many issues with the flooring, as well as a heating breech that causes the flooring to ****** when the furnace comes on. Among the largest motorhomes, featuring the amenities of home for weekend getaways to full-time RV life on the road. You will find it so easy to maneuver the road with the Mercedes-Benz Safety Package that includes features such as active braking assist and distance regulator distronic plus that will help keep a safe distance from vehicles in front of you. Save your favorite RVs as you browse. We called Thor and received two emails from customer service rep. ***************** stating that any warranty issues reported to **** while the coach was under warranty would be covered once restrictions were lifted and we could get the coach in. Read full answer Mr. ******** needs to arrange pick up with the **** dealership. It features the best of a class a, along with the best features of a class c. That's what A.C.E. The pivotal combination of large Class A amenities with more power than a typical Class B RV. As the smallest motorhome option, camper vans are welcome virtually everywhere. If Tristen needs additional documentation, I will also be happy to send it. All of this back and forth is not fair to us, the consumer. The pictures submitted to us show no concern of factory defect to the roof. Posts: 7. . PDF TaBLE oF CoNTENTS - Cruise America I will say again this coach cost us 100's of thousands of dollars. ****************** was thankful that someone from Thor Motor Coach reached out. There could also be an inline fuse blown, as the genny usually will not charge the chassis battery. Read More: https://thormotorcoach.com/legal/ TMC was only aware of the roof issue, we will be more than happy to review any warranty claims. They were the same service centers that said they dont have time for anybody except their original customers and to take it back to the dealer that I purchased it at. #ThorMotorCoach #ThorHowTo #FourWindsRV #QuantumRV #ChateauRVWhether you are hitting the road for the first time or a seasoned traveler, this video is an in-. We agree that ************************* acceptance of $1,000.00 was to cover the labor charges we submitted from an independent flooring contractor. Front radio not working. We have been done everything we can to get our flooring and heating breech issues resolved with our coach. New 2023 Thor Motor Coach Outlaw 38MB Motor Home Class A - General RV Two pieces- theatre seating and passenger seat are shredding and coming apart This was a very expensive coach. I am rejecting this response because:Customer (******************, owner of said vehicle: 2022 Thor Freedom Elite 23HF Motor Home) has identified issues and concerns in original complaint that have not been answered or addressed in this response from Thor.The reply from Thor "confirmed" that payment was made to ******* **** and arrangements could be made to pick up vehicle. Had **** acted in good faith when the coach sat at ******* ***** for nearly a year, this would all be behind us. Also, the emails show that we were assured that the issues that were reported when the coach was under warranty would be covered after the travel restrictions were lifted relating to the pandemic. Rates and amount financed are determined by credit history. Thor Industries Owner's Forum - This forum exclusively contains discussions related to Thor products including Crossroads, Cruiser RV, DRV, Dutchmen, Heartland RV, Highland Ridge, K-Z, Livin' Lite, Trailer Hitch with 7-pin Round Connector, Automatic Leveling Jacks (OPT 29G & 31L / STD 31E & 31W), AM/FM Dash Radio with CD Player & Bluetooth (22B, 22E, 23U, 24F, 26B & 30D), Heated/Remote Exterior Mirrors with Integrated Side View Cameras (Requires Back-up Monitor), Touchscreen AM/FM Dash Radio with CD/DVD Player, Bluetooth & Back-Up Monitor (STD 28Z, 29G, 31E, 31L & 31W), Power Drivers Seat (28Z, 29G, 31E, 31L & 31W), Keyless Entry & Valve Stem Extenders (STD 28Z, 29G, 31E, 31L & 31W), Wheel Liners (STD 28Z, 29G, 31E, 31L & 31W), Rubber Tread Entry Steps with Lighted Step Well, Ceiling Ducted Air Conditioning System (24F, 26B, 28Z, 29G, 30D, 31E, 31L & 31W), Fabric Jack-Knife Sofa (26B, 28Z, 29G, 30D, 31E & 31W), Leatherette Jack-Knife Sofa (26B, 28Z, 29G, 30D, 31E & 31W), 12-volt Attic Fan w/Cover in Cab-Over Bunk, 16 cu. Each model includes the Rapid Camp+ multiplex wiring control system that will make set-up easier than ever, a Winegard ConnecT 2.0 WiFi/4G/TV antenna to keep you connected to the outside world, and a whole coach water filtration system for fresh H2O day or night. There is a rear bedroom with a privacy curtain, a rear bath for convenience, and sleeping space for seven, plus much more! Is this the type of service ****************** can expect to be "funneled" to **** for every question or vehicle service call as a hostile customer with no rights or privileges? Thor Motor Coach Delano Sprinter Class C diesel motorhome 24TT highlights: One look at this full-wall slide out coach and you'll be hooked! This Class C is located in Mesa, Arizona and is in good condition. It was a pleasure dealing with all of you. Across from the sofa is a booth dinette. The elements cause the roof to expand and retract. The radio had been giving us issues from day one Ask an Expert Car Questions RV Questions Don - Mo Lurch, RV Mechanic Satisfied Customers Don - Mo Lurch is online now Related RV Questions I have a 2016 Thor Freedom Elite and my cab radio and backup We apologize for yourconcerns, but at this point the coverage period has expired 5 years ago.The material in your coach could be due to care by the original owner, or the chemicals used in the cleaning process that *** be stripping the furniture. Leaves one to wonder if it was ****'s plan all along to run out the clock. Thor MoTor CoaCh LIMITED WarraNTY 4 Thor MoTor CoaCh LIMITED WarraNTY WhaT ThE PErIoD oF CoVEraGE IS: This Limited Warranty provided by Thor Motor Coach Inc. ("Warrantor") covers those components, assemblies and systems of your new motor home not excluded under the section "What is Not Covered", when sold by an authorized dealer. Wheel sensors for air pressure not working. Solar panals not bolted properly to roof.Propane sensor faulty. To respond to their "normal" claim I've had four different trusted independent repair people look at it, all of which tell me the roof should be replaced wherein soft spots are being created potentially due to moisture. Stock #46257. Largest Family-Owned RV Dealer In The Nation. In our coach the battery disconnect switch activates a solenoid which switches the battery circuit on and off. Again, the deal fell through . It is the original claim. When we took the coach to *************** in ***********, **, we were told that the flooring and woodwork/cabinetry issues were extensive enough that the coach should go back to the factory for the problems to be resolved. 2019. It just switches the ignition feed for the radio from ignition switch power to the same source of power that the B+ keep-alive lead uses. Brands that do not do that should switch the power to house batteries to avoid killing the chassis battery by playing the radio all day. Generator in photo not included. There's a fuse on the back of the radio. Discover the necessary items to make this an unforgettable adventure! Television. "Out of warranty" is a slap in the face being that the issue was reported months into ownership and shows me ****'s warranty policies and procedures are clear as mud as well as down right deceitful to their customers. He moved to a new position. It may be 'out of warranty ', BUT **** SHOULD NOT BE ABLE TO DISREGARD SUCH A HUGE ISSUE THAT IS PRESENT IN NEARLY ALL OF THEIR COACHES. Battery Disconnect Switch - Electrical - FMCA RV Forums 26 gallon black water tank and 31 gallon grey water tank. New 2023 Thor Motor Coach Palazzo 37.6 - Exploreusa.com A little over my knowledge will see if I can get it to a different repair shop, Visit Copano Bay RV Resort On The Texas Gulf Coast. Our BIGGEST Class C is HERE!! Listed 27 weeks ago in Cass . is not responsible for any misprints, typos, or errors found in our website pages. Used 2017 Thor Motor Coach Four Winds 26B Motor Home Class C The memory function power for both radios comes from the chassis battery through the 100 amp, 12 volt circuit breaker next to the battery. We purchased a 2016 ************ 40xte with ****** miles on it. The SERVICE ENGINE SOON issue as fuel emissions problem was identified on Wednesday, October 12th, and today (November 17th), we are not any closer to resolving the issue and getting the vehicle back in service??? Why not the flooring costs? . If you wish to set up a factory service appointment to discount you the $2000, please call ************. "I called the retail customer and discussed their frustrations with the jumps/hoops back and forth between ******************** they've experienced with a fuel line concern they are having. Thor Motorcoach Logo linking to Home Page. I do not know WHY he has not had access to this correspondence. Brandon Bailey - Bill of materials writer - Thor Motor Coach - LinkedIn According to the call notes several of his concerns were discussed and further explained. Multiple calls, travel, estimates, no results. This allows the radio to run with the ignition key off. We apologize for the frustration you have had, we will have a representative call you and assist in setting up a case # with **** service.If the concern is truly chassis related, that would have to be facilitated by ****. We'll make sure we are working closely with the shop to get necessary parts and approvals/direction to address the fuel line concern. Rates and amount financed are determined by credit history. Countless hours spent on the phone, the computer, the road, only to have **** reject the bids we have presented. Prepare lunch on the two burner gas cooktop, or use the convenient convection microwave. Thor motor coach four winds 24 f e350 - Answered by a verified RV Mechanic . Know someone who might be interested in this RV? The best of Class A amenities and more power than a Class B. Thor is offering to repair by patching roof. ****************** has been the middle man is the issue of having to gather information, pass it on from one vendor to another or better known as FINGER POINTING! Plus tax, title and license. Ill keep taking all suggestions and look a while longer. ******* ***** is also questioning why the **** dealership in ******* that identified the issue, had a solution, ************* and cost to repair that was given to **** at Thor, and that **** did not authorize this vehicle for repairs at the ******* **** dealer, fixing ********************** issue and he could now be planning and executing his second motor home trip. State: Arkansas. It is our understanding that ********************************* has been in communication and has notified you we stand behind our previous offer, see below. Diesel and gas-powered chassis options. Purchased a New Thor Motorhome ( ******* Branded 23CM) in July of 21' (2022 model year), a month after purchase noticed a larger then normal bubble in the roof coming off a roof vent, reported to selling dealer and repair was declined by ****. Don't go searching for zebras just yet. At that time, it started making a screeching sound like a prop from an airplane rubbing against a wooden wall. General RV works hard to ensure the accuracy of all its listings however we are not responsible for any misprints, typos, or errors found in our website pages. Now we have two new bids one for $4,500.00 from a subcontractor. Thor Motor Coach Fuses and Breakers Reset and Replacement Working at Thor Motor Coach | Glassdoor Due to Covid19 supply chain issues, some features and options shown may be temporarily substituted or removed. THOR #2187. Class A Among the largest motorhomes, featuring the amenities of home for full-time life on the road. We have only Put 2400 miles on since we bought it. This has gone on for far too long. Note that complaint text that is displayed might not represent all complaints filed with BBB. On a Challenger pull off the top of the dash over the radio and instrument panel and you will have access to the radio, harness, in line fuse and camera switch box. Thor Motor Coach. We have contacted the customer to investigate the root cause of the concern. We have been diligently working non-stop to get the flooring and heating breech issues resolved. Based on the pictures provided to us, there is no repair to be made. Subject Line: 2020 ************ **** VIN ***************** To Whom It May ********** are writing today to ask Thor Motorcoach (TMC) for their help and support on honoring a request for out of warranty support. Motorhomes that are built using an automotive van featuring a functional kitchen, bedroom, and living space; also referred to as camper vans. If these were the only emails ******* is aware of,I can see why he has come to the conclusion of only dealing with the bid for $1,000.00 to do the labor. Plus tax, title and license. ********* in **** had the coach for six weeks only to decide in the end not to do the job. Radio. We need this rv fixed asap. Manufacturer pictures, specifications, and features may be used in place of actual units on our lot. Description. One previous owner purchased it new.We have had multiple issues with the coach. As we all know in March 2020 the ******19 pandemic hit being considered high risk due to ******19 we stayed home to minimize our exposure. Apologized for the frustrating direction advised from Thor Motor Coach, was informed the coach is currently at *************************. 2016 Freedom Elite 28H with a Axxera radio. Stock Number {stockNumber} {priceLabel} {msrp} {salePriceLabel} {saleprice}. 3 burner stove, microwave, mid size fridge/freezer, 2 tv's, AC/heat, satellite radio, backup camera, can sleep 6, primary bedroom with queen bed, kitchen dinette turns into a bed, bed above the cab. This coach is over 6 years old. You probably have to pull the radio out to find it. Your actual payments may vary. A representative has been notified and will be with you shortly. It's time to pack for your next trip in this Thor Motor Coach Four Winds class C model 26B. Provide us with some basic info and well appraise your RV. Inventory shown may be only a partial listing of the entire inventory. This is Thors final offer as it has been stated multiple times. My Thor dash radio is also powered by the house battery. The $1,000.00 bid they accepted. Each journey you take with a Palazzo Class A diesel motorhome by Thor Motor Coach is made smooth thanks to the Air-Ride suspension, the Sachs shock absorbers, and the Atlas foundation. This is a $200,000 brand new RV that we are paying monthly on but have barley used because Thor keeps denying the warranty claims. ****************** ************ TO REACH OUT TO THOR FOR RESOLUTIONS IS THROUGH A COMPLAINT ON A BBB WEBSITE BECAUSE HIS PHONE NUMBER IS BEING TRACKED AND CAN ONLY GO TO **** AT THOR, REFUSING TO ALLOW ****************** TO TALK TO ANYONE ELSE AND NOW ****'S ACTION MAY BE INCORRECT! 1. Thor Full Side Slide-out Won't Come In - FMCA RV Forums Our {brand} prices are so low, {mfg} won't allow us to display our Buy Now Price without you requesting it. Your actual payments may vary. Standard and optional features listed on units may or may not reflect the actual in-stock unit.
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