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Aamzon advised we can do what we want. Stockholm syndrome - Wikipedia Etsy then accepts payment at full price and authorizes the order, then pays me the full price and I ship the order. on $900 item. Buyer claiming wrong item was received. HELP!! They'll either provide you with additional delivery information, send you a replacement, or offer you a refund. I'm thinking she may have changed her mind about the top once she received it, and in that case, I specify in the listing that it's a partial refund. I agree, but the fact that from my initial dispute to the appeal zero new information or new evidence was presented shows me that sellers have absolutely no chance of winning the first dispute. I just wanted someone else to take a look at the photos and tell me what they thought. MaterialABS Specifications28cm BrandOther PackagingColor Box Itemcl9685 Is There a Shopping Guide VideoIs Whether AssemblingNo Whether Specifically for Foreign TradeNo 3CConfiguration Category14Toys over the Age ColorBlack Gold28cm,Pink Gold28cm,Gold and Silver28cm,Starry Sky28cm,Starry Sky Pattern Random.,Northern Lights Starry Sky28cm For AgesYouth15 . In my case eBay stepped in and accepted the return, so I initially received a defect that was later removed when I successfully appealed the return. Or when Lululemon sent a customer 19 extra running hats, priced at $32 a pop, but was only. Im concerned this is a scam. 26-05-2020 Possession is the point when a buyer loads purchased items into their vehicle First of all, from the Apple menu, restart the Macbook Pro. The scammer only needs to say they suspect something was wrong and most institutions will chargeback straightaway, regardless of whether they already have the item or what condition its in. Then gets mixed up on which item was wrong. When a buyer wants to return an item and be issued a refund, here is what you do first. Is it not possible to take pics of item A and still send B? Common eBay Scams: How to Spot and Avoid them - Comparitech Press question mark to learn the rest of the keyboard shortcuts. Law Regarding Receiving a Shipment That Was Not Ordered He sent photo of item receivedit is not the item i sent. Create an account to follow your favorite communities and start taking part in conversations. Even if Mercari rules in your favor and does not allow the return, you will not have to worry about a review being posted. 05:49 AM Usually it will say the name on the package signs for it even if the signature is someone else. If the item is sold for more than $750 the item must have signature delivery proof. There is no way to dispute a transaction once its finalized in this way. be lucky you got your money back I've been on ebay for over 20 years man you got hella lucky 99% of the time you'd be fuct. Am I supposed to follow up with Royal Mail or it is now his responsibility? If you are sure the buyer is trying to return a different item for refund here is what you should do: 1) Report a buyer for misusing returns - returned a completely different item. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. That's the correct garment you've received, but as computers and phones and tablets can all display things differently depending on their brightness and colour settings, perhaps the photos . Once the scammer has your money through untraceable means, they will stop communicating with you and will not send the item. If he ghosts you, you scared off a scammer. 01:37 PM, on Zero money was left over. I take pics and and email amazon all the details of before and after and the condition it is come back - TECH WRITER, PRIVACY ADVOCATE AND VPN EXPERT, What to do if youve been scammed on eBay. Never sold on Ebay before. I immediately called ebay to appeal, signed an affidavit , and sent images of the box the item was shipped in (the original manufacturers packaging with matching serial number to what I mailed) and the graphics card inside the box with a different serial number. Buyers abusing "not as described" to force refund - PayPal Community Otherwise, you can also restart the laptop just by pressing the power button. I was told to "rest assured", that since I had to serial number in my posting along with pictures, that if they sent a different item all I need to do was photograph it and show ebay in order to be found not at fault. She is moving to Chicago to avoid painful memories and she put the car in ebay motors they will contact me.. just give me your full name, email and phone number.She has free shipping as part of the deal. Offer to send the copied forms to an ebay chat rep. It is a site to get quality at the best price and sometimes I make 50 cents. They offer some sort of limited-time discount in order to create a sense of urgency. So that makes it look like it is the package but I didn't have any "glass fragile" stickers on it like in the picture. Put your blame where it belongs with Chinese sellers! For approved returns, Mercari provides a free shipping label to the Buyer. Remember to be persistent when you are in the right and can prove it. In my experience, they have always used the original packaging, and have never even opened the packages to inspect them. There's usually another new label then. I got pictures proving what i shipped on the box along with UPS signature proof of delivery(he filed the claim 15 days after receiving and 1 day before EBays buyer protection 30 days.) Some of this advice may be second nature to you, or may not apply to all sales. The last they knew my case already and they closed case on my favor even after they had accepted for buyer to return item. This looks like a long list but its important to be very diligent when buying or selling on the eBay platform. 2. The photo they sent is something completely wrong and not at all what I sent and not something Ive ever owned. This leads you as the buyer to think youve received someone elses parcel by mistake, and you return it or take it back to the post office. When you issue a refund to the buyer They'll be refunded through their original payment method. There's no possible way I sent the wrong item so he's trying to scam me. As completed feedback cant be disputed, it places some people in a position where they feel they must comply or risk the integrity of their account. The item ordered was a coil of hook & loop tape. The final resort is to submit a missing mail search. Create an account to follow your favorite communities and start taking part in conversations. but it is really suspect that they created their eBay account the day they ordered my item. What happens on eBay when a buyer lies saying that they - Quora You would want your copy to be short and engaging, informative but not stiff. So it sucked having a negative mark on my account but it was the only thing I could do. A buyer opened a return, two weeks after I sold a graphics card, claiming it didn't work. They say its to cover additional shipping costs, as they suddenly need it sent to a foreign country (often Nigeria, although not always). I can send to any other email address OK.We'll move all . I was hoping it was a post offcie mix up. Explain it to him like you explained it to us. Hey Im kind of new to mercari and Im really nervous. If you bought the shipping label through eBay, then the reference # would be correct, not chance that you wrote the wrong # by mistake. Omg I JUST heard that same story!!!! It WAS new in the box. Select Order Not as Described. open a case for this order and refunds and returns, put across all the info and say you want this buyer investigated by sending a different item. It was already on the way. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If eBay screws you and sides with the buyer like they most certainly will, you have to make yourself into the biggest pain in their ass that you possibly can. From the "Reason for replacement" drop-down menu, select "wrong item was . A buyer can dispute a transaction for many reasons: the item is not as described, the item never arrived, the wrong item, etc. Though I don't think I would have mailed an eye shadow palate in even one of the padded ones. eBay will demand a return and the buyer sends the empty box back to you, keeping the item and the money as its refunded. As much money as eBay is making off us sellers they should not make us cover a refund when a buyer says they never received their product or it is damaged due to shipping or them not telling the truth. 'However once the seller has received the item back, eBay can then step in and review the . Do not do that. Do you have the number? 04:18 PM Buyer sent me picture of something different in the box. Tell them you will be contacting their local police department to file a complaint and for him to be prepared to talk to the police, because someone must have tampered with his package. Even on relatively inexpensive things, it takes 5-10 minutes to fill out those forms and pass them to ebay and creates documentation to have problem buyers removed. As well as informing Amazon, tell the buyer that as theyve returned a different item (and quote all those differences) you will not be refunding. 3) When you receive the return and can confirm the buyer returns a different item, do not process refund and you have two days to appeal the return. I never sold a necklace on ebay period, and never saw that one in my life. There is undisclosed damage to the item. A neighbor may have picked it up, so it is worth asking around before you contact USPS. I have 100% seller feedback. Just trying to understand. Buyer said I sent wrong item when I sent right one - and got money back I asked for a picture from the buyer and it was some plastic item. I guess it depends on whether the item they are sending back is worth paying the shipping on. They have always just put new shipping labels over the original label on the unopened package. Dispute the refund. This has happened a couple of times to us over the years, all part of selling on line Im afaid . I will try to ask the questions? E bay in many cases are making more profit than the sellers. Poshmark Listing Not Found After Purchase - The-keratin.de Only Item Not Received (INR) or Unauthorized Payments claims are, by providing proof of delivery or at least proof of postage in regards to Unauthorized Payment claims. If you have an item for sale, a potential buyer may contact you and offer to pay over the asking price for it. Report the buyer. Ebay always takes out the fees and send the remaining money to the Bank on file. Solved: What to do when wrong item received, seller reques - The Ebay claimed that the item was in "different condition". This guide will tell you about the most common eBay scams, what to look for, and how to protect yourself. Please help, Very true happen a few times to myself ebay is a scammers paradise and ebay dont care. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I asked Ron, who was by far the best rep I dealt with, what a seller had to do to prove to ebay that a buyer has sent a different item than what was sold. While doing so has no actual effect on the package itself (e. Missing Mail Searches can be initiated seven days after the items have been sent. I'll go over how it happened, what I did to fix it, and how you can. Or you can specify that the addressee must sign for the package or letter. to fight them over this and go to the Phillippines is beyond annoying. The fact that I tried to rule out a mistake on his part and he ignored me, plus the fact that his pic was the switched item propped up beside the box I did mail him, with my label visible told me he was doing this knowingly. Your package was definitely received by GSP in Kentucky, so if that doesn't look like your packaging, then it must have gotten mixed up by GSP and they sent the wrong package to your buyer, or your buyer is pulling a scam. I know the cheaper sellers are scammers because I do not sell wholesale or at any cheaper price. He never responded to me again, just proceeded with an inad return case and sent back the switched item, which was worthless. Or just take back the item. It expressly says this in the PayPal Seller Protection terms. Btinternet.com (BT Mail) supports IMAP, so you can use it and schedule Yes it would be a pain. So after 5 calls today on my last call I asked for a U.S Manager right away not a supervisor. I have a picture of the item preposting with the order sheet - a habit Ive got into with sending out bridal type things as these are often the people who return items. Ebay We Can T Process Your PaymentPlease select a different payment 09-10-2020 Check out this video to understand how dimensional weight is measured when shipping. Buyer claims I sent wrong item : r/Mercari - reddit.com If you have been scammed, well show you the steps you can take to report it. Particularly if the item is expensive, popular, or desirable (such as new cell phones or gaming consoles). If you successfully complete a transaction and the buyer pays with a credit card or PayPal, they can easily contact the provider and cancel the transaction. Yeah you filing that stuff 100% does nothing. If youre a trusting person, you may send the item in good faith, assuming the email is authentic.