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For the Validation type, however, choose Exact Match to make sure the Driver ID has to be entered correctly at the pump. They lost a very long term customer over this. I had the misfortune to come up against WEX for a collection of, wait for it,, $1,300 yes thirteen hundred dollars!! Don't Fall Into An Expensive Trap. Enter a brief description of the new policy, then click Create. We are going through the same situation. Use the secrets that credit card processors don't want you to know to drastically lower your credit card processing fees. Fleet cards also allow businesses to control how drivers spend on fuel. An f2.8 aperture paired with a 20cm minimum focusing distance produces creative shots with smooth bokeh and gorgeous background blur. Any unauthorized copying and reproduction of the content of this page, including all meta data and computer code, is strictly prohibited. Ben believes in empowering businesses by providing access to fair, competitive pricing, accurate information, and continued support. Check out the links below to access frequently asked questions and video tutorials to make your job easier! I really would love to accept the Voyager card here at our business. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Keep more of your money in your business, where it belongs.Apply for a fleet card today! Wexs primary products are its self-issued fleet cards, which trucking companies and government fleets can provide to drivers to purchase gas and other necessities at gas stations across the country. I know its confusing .. eye roll .. WEX has frozen my account. It is accepted at ExxonMobil gas stations or anywhere that Mastercard is accepted. In 4 simple steps, you can unlock great savings on your fuel costs: Register Register for an Esso Card here using your computer, phone or tablet. The WEX FlexCard gives you spend controls, custom reports, and fuel rebates. I called to have the charge removed, they said I had to have the account number to do that. Merchants can typically expect huge companies like Wex to have longer customer service wait times than smaller, top-rated merchant account providers. This has to be huge fraud case. The credit info for the selected contract appears below. Store branded fleet cards are usually associated with large chains, such as Chevron and BP. WexBocaLink.setUrl("locations-flyout", "WEXFleetUniversal", "cc1"); Save money and manage fleet operations with our modern business mobility solutions, including a broad array of fuel cards for any size fleet. Accepting locations Accepting locations WEX fleet cards are accepted at 95% of U.S. fuel stations and 45,000 service locations - anywhere you need to go! Description of Complaint: Fill out this form! All Rights Reserved. I want to make a difference and make people feel like they belong here and WEXPats empowers me to do that by giving me a community of people who have the shared experience of immigrating to a new country for work and the passion to make the transition easier for others. However, Visa and Mastercard offer their own fleet. Set the Validation type, which determines how the prompt must be entered by the card user. There are approximately 150,000 retail fueling sites, many of which have 10 or more pumps to replace overhauling them is a massive process thats taken longer than expected. RIDICULOUS!! WEX, Inc. is ran by idiots. (See Look up card.). Visas interchange table has a footnote in the commercial cards section stating that purchasing cards include fleet cards. Audit Your Current Statement To Find Its Hidden Fees. been used fraudulently They should take responsibility & notify they made a mistake Ive spent hours trying to get this handled They seem unwilling to do much Please help make this all stop Thank you Update As of today 8/4/2022 on the phone with WEX Statements keep coming. Wex Fleet has left a very bad impression. The delay has caused an increase in magnetic stripe skimmers at these unmanned payment terminals. I am being told that all is done by email and there is nobody I can talk to over the phone. We have no recourse. Try PaymentCloud, We also encourage merchants to check out our list of the providers of the, This does not compare favorably to our list of, Send me an email notification when someone replies to my comment. For accepting Wex and Voyager, your payment processor will need to install a specific application on your terminal. I made a payment on my due date of June 28, then paid off my full statement balance on July 6. (Town name) Dental or Essential Eye? While the information in the above article is believed to be accurate as of its publish date, the author and publisher make no representation or warranties with respect to the accuracy, applicability, fitness, or completeness of the contents. Do I need to contact my bank? Click Finish. Cards - We accept all major debit and credit cards, along with SNAP, WEX, Fuelman and other fleet cards. To manage policies, follow these steps: Prompts are the questions that the cardholder is asked at the point of sale. They will not help you at all, I had no account number as I had no account. Why would you need to show a receipt from your dr that does not even make sense? Additionally, finance charges in the amount of $75 started to be charged to my account in January 2022 and every other month thereafter. Click Limits in the top menu, then Update Limits. Called them about it, was put on hold for exactly 38 minutes, then they hung up ! To edit a policy, select it in the Policy Number drop-down. We are former TCheck Customer, used it mostly for paying lumper fees. They didnt migrate that amount over to the new. If this is not done correctly, your record of purchase can not be found and you won't earn cash back. Track fuel expenses automatically. As he learned more about the innerworkings of the industry, rampant unethical practices, and lack of assistance available to businesses, he cut ties with his employer and started a blog where he could post accurate information about credit card processing. To find out if you qualify for a Love's Express Credit card, please fill out the application online or print application and fax to 405-463-3954. Fleet gas cards are a better way to manage fuel expenses for business vehicles. Theyre all the same thing a card used to purchase gasoline or diesel, as well as pay for tires, oil changes, car washes, or repairs on vehicles in a fleet. However, there are steps you can take to qualify for lower pricing, even on universal fleet cards. From simplifying receivables with our corporate payment solutions to outsourcing the entire WEX AP platform and integrating your own technology, we want to partner with you to help grow your business. This can include taxi, Uber and Lyft drivers, truckers, and other customers who use corporate or government fleet cards. My Company has been in the process of terminating our account and has taken 3 calls to customer service to do so. Karma wins in the End For the tightest security, use Exact Match. They never revealed that to us and what was noted was a 6.99% interest rate. It can be easy to get caught up in a routine or a silo at WEX, but NexGen has given me the opportunity to connect with people in other functional areas that I otherwise would have never met.. Fleet cards that bear the Visa or Mastercard logo can be used at any location where Visa or Mastercard are accepted. Fleet cards differ from commercial credit cards in a few ways. Simply add a few details about yourself and the application will be submitted in minutes. Most pay-at-the-pump systems only work on whats called the BuyPass platform, in the First Data network. Very incompetent company. In addition to making it nearly impossible to avoid late fees if you pay by check, they switched website interfaces and created a new account for us and left a small amount on the old account. It does not help anyone when individuals and businesses start cutting back activity because energy costs are so prohibitive. The Problem is this Wex froze my credit card HSA account they want receipts. Bonsai Point of Sale As with most things in business, if you make it easier for customers, youll see more sales. We also used WEX fuel card for our small business fleet and we asked them to send the notifications to my email but this was not changed in their system by the customer service representative. A comprehensive visual dashboard lets you track, analyze, and forecast expenses by driver, KPIs, and more, making it easy to identify trends, habits, and purchase anomalies. Check out my LINKTREE!https://linktr.ee/hustlewithjulian This video is on the Wex Fleet Gas Card NO PG. The Nikon Z 26mm f2.8 Lens is the slimmest, lightest Z series full-frame pancake lens ever. WEX Inc. reported in July that fraud losses in the second quarter of 2017 were $16.1 million, an increase of nearly $10 million from Q2 2016. Just give me my money! Complete the remaining fields, including Control Number, Driver ID, and Unit Number. EFS Fleet Card World-class tools for mid to large enterprise fleets; EFS Fleet Mastercard EFS control with Mastercard acceptance; EFS Mastercard Pay Card Simplify payments for your drivers; CrossRoads Freight Card Mixed fleet fueling at truck stops and gas stations; Compare Fleet Cards Choose the best card for your fleet; Fleet Digital Payments WEX began in 1983 with a mission to simplify fuel payments and accounting for busy professionals like you. Add a reference number and note, if desired. Enter the limit in the Amount field. This information is captured at the time of the sale. In the beginning, the gas card seemed to be beneficial for my business. Some may provide limited emergency repair services, tire changes, and other forms of vehicle maintenance. It is purely a card associated with a particular brand, such as the ExxonMobil BusinessPro, offered exclusively through ExxonMobil, without a card network partnership. In addition to its traditional merchant services, Wex Inc. also advertises that it provides Level 2 and Level 3 processing for B2B and B2G transactions. In addition, the company stated its working to tighten daily transaction and purchase limits, blocking sites with high levels of fraudulent activity, and actively working with law enforcement on prosecuting criminal activities. Some fleet cards offer benefits other than lower prices, such as loyalty bonuses or discounts on tertiary services. I am the bookkeeper for a company vexed be WEX. Furthermore, fleet cards may or may not be affiliated with the credit card brands, which affects everything from the costs to accept them to the equipment thats compatible with the cards. For example, a BP Business Solutions Fuel Mastercard can be used at BP locations or at locations where Mastercard is accepted. A benefit offered by universal fleet cards is discounts on purchasing fuel or services at its own branded gas stations to encourage consumers to use that specific brand. Then they lied again about how I would get an email from their fraud dept resolving this. You can view the status of your claims and upload documentation easily with our benefits mobile app or through your online account. Even if you are forced to accept Wex fleet cards due to your business type, you can still shop for a more competitive traditional merchant account from a top-rated petroleum payment processor. Shady company Dont ever deal with them!!! WEX partners with big and small companies across a spectrum of industries, including fleet, corporate payments, and benefits, providing payment processing and business solutions that grow businesses. Fleet Cards What is a fleet card? Same thing just happened to JennI have 4 people out working and they are 100 to 400 miles away..Now I have to scramble to get them back home..Didnt tell me anything just cut off cards after a second review.Always paid on time and full amount.This is a crappy way to do buisness..But cannot call corp office because they never answer their phone.To busy doing everything else but there job.I will complain and tell everyone I can about how they test people.And Im advertising on my truck about them also.Wrapped my truck with a complaint about their company..But wont do any good because we are small companys that they say they care about but dont.. After submitting the same claim for dependent care reimbursement THREE times, I have gotten nowhere. They claim they need a receipt. Insert the card into the pump or attendant swipes the card in the station. Again, its a way to get the customers in the door and then leverage that presence to upsell other services or merchandise. Our benefits administration solutions solve employers end-to-end benefits needs including HSA, FSA, and COBRA, help employees get the most value from their benefits, and power partners business growth. They WILL NOT fix it and they will leave your trucks on the road without fuel cards. Incompetent fucks. Specifically, you can use it anywhere with an Inventory Information Approval System (IIAS) or at merchants that meet the IRS 90 percent rule (where 90% of gross sales meet eligibility requirements). After 4 phone calls and 2 emails over the course of a week I was told to file a fraud complaint with my bank. Ask us your questions here. Wex and Voyager cards can be used at any participating gas station. Businesses have a significant cost advantage from using a fuel card since companies can not only save on fuel but they can often earn rebates on gas they buy. See this page to learn how we support our operations. Specifically, you can use it anywhere with an Inventory Information Approval System (IIAS) or at merchants that meet the IRS 90 percent rule (where 90% of gross sales meet eligibility requirements). Instead, rates offered by popular fleet card companies such as Voyager and Wex start at about 3.25%. Furthermore, drivers or customers of fleet cards must input odometer readings every time they use the card. I am a new employee and while I enrolled in new benefits they enrolled me into an expired FSA plan for which I was uneligable and was not even an employee of the company for the year they enrolled me. The due date was 1/20/2023. Check the statement(s) you want to make payments for. This is because of the major expense of replacing the technology at the pump, which often involves ripping the old pumps out of the concrete to replace them. I dont see how paying an extra $178.12 over the cost of the fuel is saving me anything. We take great pride in providing one of the only objective an unbiased merchant account review websites on the internet. If used at an IIAS merchant, simply swipe your card and it will automatically approve anything thats an eligible expense. HOLD lets you deactivate a card temporarily. We are positioned to create a community that sustains and supports us as individuals and leaders, while also helping us to drive positive impact to our business. Merchant rates agreement is a 60-month contract with automatic renewal for 24-month terms unless canceled six months before the initial termination date. To add new prompts, follow these steps: You can also reach us by filling out a quick form with information to assist you. Before You Switch Processors, Find Out How Other Businesses Got Fee Refunds From Their Current Processor. 3 reasons we see people flipping to a fuel card: Apply Now Their final email to me was, yes it sucks but sorry. Wex wouldnt help at all, just lied and wasted our time. According to all available information, Wex Inc. is the dominant payment processing option for fleet card acceptance. I have dealt with many companies in my 20+ years with this multi national, and I have NEVER EVER dealt with a dreadful company like WEX, and hope I never do again!! In Report Value, enter the drivers name. If used elsewhere, you may need to upload supporting documentation (depending on your benefits plan). Look up and select the card you want to assign. At the end of the day 3 months later WEX has not terminated the account and continue to pile on charges and send me statements.. Wex Inc also agreed to payout other various costs related to the delay. Choose the new status. As a company that prides itself on helping its clients operate better and more efficiently, we take these complaints seriously and do our. crazy third time its going on. Ways to Save. With a female CEO, an executive team with 30% female leadership, and global workforce that is nearly half female, women are a key part of WEXs business at all levels. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Keep more of your money in your business, where it belongs.Apply for a fleet card today! Wex and Voyager rates and fees start at around 3.25%, so they arent cheap to process. Scammers!!! Level 2 and Level 3 processing rely upon different interchange ratesthan traditional consumer credit transactions. Founded in 1983 as Wright Express Corporation, Wex Inc. is a merchant account provider that primarily offers fleet card and business management services for the transportation and logistics industries. Then i get charged fees I got a private lawyer & CFPB is on notice and if your bills cannot be sent on time to be paid and you stop reimbursements to me for refunds, I will file suit contact Exxon mobile tell all my clients to stop using Exxon mobile due to fraud. My total purchases was $1364.84 for fuel and $18.43 for other stuff (drinks, oil, whatever). This way we can show businesses working with Upside that their offers for you are driving more business for them. Choose the desired product in the Add Limit window, and click Next. On the card detail screen, click Add Prompt. We see from Visas table that if you take a fleet card, it will be charged according to purchasing card rates. Disreputable? You can view the status of your claims and upload documentation easily with our benefits mobile app or through your online account. Youll need to contact your credit card processing company. Wright Express is backed by its own bank, while Voyager partners with US Bank. In the Policy Number menu, choose the policy that will receive the prompts. Wright Express, a leading provider of payment processing and information management services to the U.S. commercial and government vehicle fleet industry (NYSE: WXS), has expanded its accepting network to include The Pep Boys - Manny, Moe & Jack (NYSE: PBY), the nation's leading automotive aftermarket retail and service chain. Get the truth here. Today, almost all POS terminals have the required preinstalled applications to synchronize POS terminals. In the Policy Number menu, choose the policy that will receive the limit. What youll need to do is work with your processor to provide Level 3 enhanced data when you take a fleet card at your business. Level 3 data may include odometer readings, vehicle or driver ID numbers, and more. They didnt send or email a notice that amounts were due. In the Add Prompt screen, select the type of prompt you want, then click Next. (207) 773-8171 Corporate Office. On the Credit screen, select the contract for which youd like to view the credit balance. The agreement between Texas-based Jiffy Lube International and Wright Express, the nation's leading supplier of fleet card and fleet management services, provides Wright Express Universal Card . The customer shouldnt have to suffer because of their inability to go onto a new system and still do their job. I got a $40.00 account setup fee, $8.00 fee for 3 cards, $10.00 paper delivery fee, $11.17 program fee, and $110.95 finance charge. Focusing on diversity also means focusing on inclusion. I am switching my health care plan just so I dont have to deal with a company that really doesnt put effort into letting you pay your bills with your money. You will be notified when new oil merchants begin accepting the WEX card. The company has received 107 complaints in the past three years. No way to set up an auto pay. They left a message one time, we called to enquire and they said that we didnt owe anything (becuase their rep was apparently only aware of the new account!). Yes the customer service people are VERY NICE but do I ever see a cent to my bank account after getting electronic emails stating my reimbursement will be sent? They are doing this to many other businesses I found out. I am highly dissatisfied with the hassle I am currently experiencing with closing the Wex Fleet account. MORE THAN A SECURE WAY TO PAY, WEX FUEL CARDS HELP KEEP EXPENSES UNDER CONTROL. Still getting notified of late fees Im now on my 3rd time submitting the form to them. They want my medical records to prove the medical necessity. In the Issue To field, enter the payeefor example, the driver or merchant. finance charge has been 150% APR. They do not give time to make payments. They can limit the type of fuel purchased, i.e., only diesel. It sounds like a lot of work, but it can be a quick process if you get set up correctly with a payment processor familiar with enhanced data, and use the right equipment.