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Can held seats be purchased through any other channels? The app also uses your location to alert you of events currently being held at specific venues. The website will still select the best available within the section you have chosen, You can only select on price category at this stage. Can I sell tickets using online auction sites like eBay? We are the ticketing sales agent selling on behalf of promoters and according to their instructions. Ticketek Pty Ltd (ABN 92 010 129 110) (Ticketek) provides ticketing services, including the sale and distribution of tickets, as agent for the venue, promoter or person responsible for holding the relevant event (the Seller). Check your billing and account details. What can I redeem my Ticketek Gift Voucher for? PDF CONCESSION & JUNIOR POLICIES - Ticketmaster When you are purchasing multiple Mobile Tickets, you can opt to have them all sent to your phone or have each ticket sent to a separate mobile number. If the number you have entered is definitely correct, it may mean that the voucher was purchased prior to September 20, 2013 and can only be redeemed at a Ticketek Agency. Invitee A starts purchasing two seats from hold. What are the reasons I can request a refund if I have purchased Refundable tickets? What happens if I purchase multiple tickets and haven't received them all? Will AFL Membership dining be available at the MCG and Marvel Stadium in 2023? When I buy and send mobile tickets to my friends, do they need to download the Ticketek app? Emily O'Sullivan, CPA - Audit Senior Assistant - Deloitte | LinkedIn Can I delete the details of my saved credit or debit card? To access General Admission seating, members can either scan their membership card upon entry or scan the ticket loaded on the AFL Membership app. <> Once you have logged in, update your information. How do I purchase a Ticketek Gift Voucher? Freestyle Kings tickets | Tours and Events | Ticketek Australia Ticketek will use reasonable efforts to notify you of such action. The Ticketek accessible bookings team is available Monday Saturday (not available Sunday), 9:00 AM 5:00 PM, and forms should be completed as early as possible and at least 24 hours prior to the event. Please note that the Payment Details page is not accessible from the mobile site or mobile apps. Simply open your mobile ticket as usual from the SMS you receive from Ticketek. This is an extra security feature giving you the fairest access to tickets by helping us prevent automated and unethical ticket selection and purchase activity, Make sure your selections are correct and then hit the Next button. General Select 'Club Members & Public Reserve', enter your barcode number(s) into the space provided, and click 'Unlock tickets' 5. How will I know when my content is personalised? If you have purchased concession tickets, you are also required to present a valid concession card. No - Most venues have only a small slot in the turnstile where the ticket or mobile phone is inserted to be scanned. Please note: The My Ticketek member must be the credit/debit card holder when booking tickets online. If you have special seating requirements such as wheelchair access, hearing difficulties or you require companion seating please contact us on 0800 686 677. Note that Mobile Ticket delivery may not be available for every event. How do I unsubscribe from My Ticketek emails? Find out more about. Your barcode to access tickets is generated upon your renewal. You can access specific privacy information for Friend Spotter . So for example if you are attempting to purchase tickets in a Visa Entertainment pre-sale, but your saved credit or debit card is a MasterCard, you won't have the option to finalise payment using your saved card. Restricted view refers to seats that have restricted viewing of the stage or event. <> I've sent an email invitation but some or all of my friends did not receive them. When purchasing tickets for a particular event you may be limited to a specified number of tickets. How do I update my credit or debit card details once they have been saved? How do I find my tickets once they are in Passbook? In the interests of minimising ticket scalping, Ticketek may change your delivery method to "venue collect" at its discretion. From the right hand side of the event page, select your preferred Venue/Location, Date and Performance Time. Enter the required information in the fields provided. You will need to make sure you purchased your tickets with a My Ticketek account so that your tickets will appear on Marketplace. From time to time we issue statements using for example our Facebook page warning customers not to buy tickets from unauthorised resellers. Once a ticket is added to Passbook, you can the drag back of the event pass to initiate a manual update of details. Each ticket that we sell contains the following condition of sale: This condition of sale entitles Ticketek to cancel any ticket that we detect as being sold in contravention of the condition, without refund. Refunds must be requested no more than 60 days after the event date. The Mobile Ticket delivery option will be displayed with the existing delivery options when it is available. Don't forget, you can update your account by returning to the, Then sign in with your current username (the email address you registered with) and password. If you are using the Ticketek iPhone app, the tickets in your Ticket Wallet will automatically adjust the backlight to be suitable for scanners. 3 0 obj If for some reason the map isn't displaying, we've also given you text links to each State just under the yellow navigation menu, When the list of agencies and box offices for your chosen State is displayed, you can easily browse through them by clicking on the appropriate letter link, Click on the agency or box office name to read see more information about that agency or box office. If you have an issue with tickets purchased through an unofficial agency please return to the point . The Website Terms of Use and the Ticketek Australia Privacy Policy are incorporated into these Terms and Conditions. If you are linked to other members, you can find their barcodes by signing in, clicking on your name in the top right hand corner, and selecting "switch accounts". Is there anything special I need to do when I get to the venue to scan my mobile? Ticketek boosts UK presence with Motorpoint Arena Nottingham deal Invitee B purchases the two seats they were assigned at step (b). What is my online AFL Membership account? Ticketek may not replace tickets where seating is unallocated (general admission tickets); You should carefully consider the refund and cancellation policies of travel, accommodation and other goods or service providers when making arrangements for attendance at an event. An Ed Sheeran fan shared a screenshot of their Ticketek message. Please keep an eye on your AFL Membership ticketing emails which will include your barcode. Ticketek Gift Vouchers can also be redeemed in person at a Ticketek Agency. No, AFL Members will not need to pay transaction or ticketing agent fees at Marvel Stadium. Some events have more than one price type. If I received an invite, does Ticketek store my contact details? Search Type in a keyword (artist or event name, team, venue, state etc) in the Search field and click 'GO'; OR Select an event category type from the Genre drop-down menu and click 'GO'. AFL Members with accessible bookings requirements and additional service assistance requirements (for example you do not own a mobile phone) can contact the relevant ticket agent as outlined below; MCG - Ticketeks accessible seating hotline on 1300 665 915 or complete the form on Ticketeks website. Members who renew after this date may not receive their cards prior to the start of the season as it can take up to five weeks to produce and deliver a membership card. My address has changed. What will happen if the barcode is sent to a non-smartphone? This is so we can show you upcoming events in your vicinity. This includes orders associated with the same name, e-mail address, billing address, credit card number or other information. Yes, if your tickets are purchased through Ticketek then these tickets will be in your account and can be sold on Marketplace. In this case, you can use your barcode to access tickets and this barcode is provided in your renewal email. you have requested 4 tickets yet there are no more than 3 seats next to each other in the venue, or all the tickets that were available have been selected by customers ahead of you and they are in the process of completing their transaction. AFL Members have 2 options regarding entry to a game: General Admission or a Reserved Seat. Alternatively, contact us for help via 1300 722 515 or membership@afl.com.au and they will be able to provide it to you. How does Ticketek remember my preferences when I return? They will be assigned the next two seats along (next to Invitee A). Can I request a refund if I change my mind about attending the event? Yes, you can partially refund part of your ticket purchase if your circumstances meet the list of approved reasons. Due to extraordinary demand, three-time Grammy Award-winning singer, performer, and international pop icon P!NK has added 3 new stadium shows on her massive Australian tour in February 2024. Tickets for Sport, Concerts, Theatre, Arts - Ticketek New Zealand You will need to provide some form of ID so that staff can access your Ticketek account details. Invitee A changes their mind and does not proceed with their purchase. If you are a My Ticketek member and you would like to unsubscribe: To stop receiving the online email newsletter: Subscribe to receive My Ticketek emails and/or SMS and you can be the first to receive news, offers, updates, event information and a weekly My Ticketek Newsletter with all the latest entertainment news. Ticketek will very rarely permit GA tickets to be distributed via regular mail thus the reason delivery options such as Registered Mail and Express Post are available only for General Admission tickets. What are the terms of concession tickets? On your first visit to the site after the launch of Content Personalisation, you will be shown an overlaid guide to the new features. As such, except as specified in these Terms and Conditions, all claims in connection with tickets or events are the sole responsibility of the Seller and, except to the extent required by law (including the Australian Consumer Law) Ticketek otherwise has no liability to you. Refunds, Payments and Exchanges. Hong Kong, Australia and New Zealand site for sports and entertainment ticketing online. FAQ allblacks.com Request details from Ticketek when booking your ticket. If you selected to have all tickets sent to your mobile phone, make sure these have been forwarded on to everyone in your booking, Before arriving at the event open your Ticketek Text message, Once your message has been opened, click on the link to reveal your Ticketek mobile ticket in preparation for scanning, Ensure the back-light on your mobile phone is turned up to aid the speed of scanning your Ticketek mobile ticket (see the manufacturer's manual for instructions.). For all enquiries relating to ticketing, please visit Ticketek (MCG) or Ticketmaster (Marvel Stadium) locations. When I enter my Voucher ID online it is notifying me that an 'Invalid ID entered', what does that mean? The number of Mobile Tickets that can be purchased per transaction is set to the ticket limit for the event you are purchasing for. In most cases, tickets must be returned to the place where they were purchased. I had the opportunity to study abroad in Australia during the summer of my Junior year. The announcement of P!NK's Summer Carnival tour of Australia coincides with the release of her highly anticipated new album, " TRUSTFALL ". Change My Location Once your new card has been printed, your original membership card will be cancelled and a new barcode will be provided to you. Reserving a seat is $10.50, with an additional transaction fee for tickets booked through Ticketek. If this is not the case, please contact the Ticketek Call Centre on 0800 842 538 and we can look into this for you. Limitations on number of tickets purchased. Where concessions are applicable, suitable and valid identification must be provided for collection of tickets and at the event. No, we cannot refund the additional charge for the Refundable tickets. <> If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. Ticketek Online Terms of Use and Privacy Policy. <>/XObject<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 595.32 841.92] /Contents 4 0 R/Group<>/Tabs/S>> To purchase more than one set of tickets to multiple events, click on the. Ticketek: A global leader in ticketing and technology. Set up your My Ticketek account, or check the details in your existing account. Make your ticket buying experience easy by registering with My Ticketek, then signing in each time you visit the website. Ed Sheeran MCG show: Fans angry at ticket 'fail' | The Cairns Post When will I receive my club of support merchandise pack? If you are purchasing multiple tickets in the one transaction, you can elect to enter all of the mobile numbers of your friends to have the tickets sent directly to their phones, or choose to have all of the tickets sent to you to then forward to friends at a later time. Yes - there should be no issue using a phone that has a clear screen protector. You should receive it within 2-3 weeks, however, these timelines will be dictated by club processes. The transaction limit is 10 at both Marvel Stadium and the MCG. You will then be able to add more tickets to your shopping basket and pay for all tickets at once. Ticketek does not offer refunds or exchanges as a result of a change in your personal circumstances or due to external factors such as, for example, adverse weather. If there is no connectivity at the venue, can Passbook tickets still be accessed? I ordered a lanyard with my ticket purchase, when will this arrive? %PDF-1.5 Ticketek will only provide a refund or exchange a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Australian Consumer Law). No, Ticketek Gift Vouchers are not reloadable. Can I request a refund if I accidentally selected the Refundable tickets option? You must allow adequate time for collection or delivery of tickets. Ticketek may charge a reasonable fee for the replacement of tickets. What if an event is cancelled or rescheduled, who do I contact for a refund if I have selected Refundable tickets? There are over 20 circumstances you may request a refund. Yes, the full transactional pipeline is contained within the mobile site, so you can purchase tickets to any event through the mobile site. Why can my friends (invitees) only purchase the held tickets one at a time? To locate a Ticketek Agency or Box Office select, Click on your chosen State to view the agencies and box offices in that region. How long are Ticketek Gift Vouchers valid for? If you want to buy tickets in more than one price category continue through the purchase process and come back to select more tickets before you make your payment, Now select the quantity of tickets you'd like to purchase. New South Wales / Australian Capital Territory, Refundable Tickets Terms and Conditions of Sale. This can be accessed using the 'Share and Save' button on the mobile ticket. For example, if the ticket limit for an event is ten tickets then you could buy two and reserve eight, buy four and reserve six and so on. Entry to an event may be refused if the authenticity or validity of a ticket is questionable, including because the ticket has been damaged or defaced in any way, or has not been purchased from Ticketek or other authorised points of sale. Don't worry though, until you finalise your purchase the value will remain on your voucher. What if a show is cancelled or postponed? Can I change to Refundable tickets after I've bought my tickets? If you experience any difficulties purchasing tickets online which are not answered in these FAQs, please contact us. You will get an error message if you enter the Voucher ID incorrectly. You will need to provide some form of ID if you are requesting tickets be reissued, so that staff can access your Ticketek account details. As a separate SMS will be sent for each individual ticket, you also have the option of forwarding tickets to additional people at a later time. The tickets I am purchasing cost less than the value on my Ticketek Gift Voucher, what happens to the remaining value? Please note that the sale of concession tickets through any of Ticketek's sales channels, whether Call Centres or the Internet, may be restricted by the promoter of the event. This is the default selection and lets the website choose the tickets which are currently the best available in any price category. Sign In Join today Please note: AFL House is currently closed to the public. Upgrading Member Access via Ticketek (AFL) - Collingwood FC To opt in, you simply need to authorise Ticketek to access your Facebook friend details and agree to share your seat details with your friends. Sign In is displayed at the top of the 'My Events' section. Terms & Conditions of Sale | Ticketek Australia The example above is for an adult barcode. We will be in contact with you within two business days of receipt of this information. My tickets have not arrived after a reasonable amount of time, what do I do? Will the Mobile Ticket scanners at venues work through phone covers? Tickets that are detected as being sold or offered for resale in breach of the Ticketek Terms and Conditions may be cancelled without a refund. iPad, tablet PC, laptop) to gain entry to an event? If you don't opt-in during purchase, you can also opt in to Friend Spotter at a later date by using the 'Share and Save' button on your mobile tickets. RT @MONSTERGRP: [Notice] @henrylau89 will be playing the @sonicamusicfestival in Australia on March 17th Check out the links before for tickets to the Sidney Myer Music Bowl in Melbourne! endobj If they are using an iPhone they have the option to 'Add to Ticket Wallet' (they will need to download the app to view the ticket in their wallet). They get your card details and charge you for food boxes u didn't order and refuse to delete your account and details , only claiming they deactivated it and keep sending you recipe Neal's for dishes you can't even eat cuz your allergies. If you purchased online or through our call centre please contact Customer Service for further assistance. Some pages may contain a virtual tour and a seating map for that venue. Children aged 0-6 do not require a ticket, however, they must not occupy a seat. Tickets may not, without the prior written consent of Ticketek and the Seller, be resold or offered for resale at a premium (including via on-line auction or other unauthorised resale sites) or used for advertising, promotion or other commercial purposes (including competitions and trade promotions) or to enhance the demand for other goods or services. Yes, you can turn on and off notifications and location services at any time within the 'Settings' menu of their iPhone or the app?. Tickets will not be issued to persons other than the credit/debit card holder. Yes, you are able to use multiple Ticketek Gift Vouchers. The website only allows one invitee from a group to purchase at a time. Ticketek Terms and Conditions of Sale. https://archive.treasury.gov.au/documents/1914/PDF/Ticket_scalping_report.pdf Tickets can be purchased via our website here, or over the phone on 1300 722 515. The credit card pre-fill feature allows you to save time and securely save the details of a credit or debit card to your My Ticketek account to make purchasing tickets even faster. Ticketek may cancel an order made as a result of any such error, although in the case of a pricing error Ticketek will endeavour to contact you to give you the option of purchasing the ticket at the correct price. Will AFL Membership dining have a priority system in place to access tickets? Member Ticket Redemption Information | Adelaide Football Club I have received a Gift Voucher for a particular event, how do I redeem this through Ticketek? If you find yourself at the venue and unable to access your ticket on your mobile phone, please visit the Box Office and they will be able to help you. Write a review Ask a question. 2023 Ticketek Pty Ltd (ABN 92 010 129 110). Ticketek AU - Apps on Google Play Can I request a partial refund on my purchase if I have selected Refundable tickets? Do I need to be logged in to see 'My Events' and if so how do I know? Checking this box will securely save the details of credit or debit card for use when making your next Ticketek purchase. If you do not request a refund by that date, you will have agreed to the reschedule or relocation and will not be entitled to claim a refund; If an event is cancelled, rescheduled or significantly relocated by the Seller, all liability is limited to the amount for which the ticket was purchased (including any fees or charges unless otherwise notified at time of purchase). Are Refundable tickets available through Ticketek Marketplace? Select an event category type from the Genre drop-down menu and click 'GO'. We'll now show you the tickets which have been allocated to you based on your selections. Your AFL online account allows you to access all information regarding your 2023 AFL Membership. The app is built for the iPhone, although it will run on an iPad at iPhone resolution. Also, you will need to enter the relevant card's corresponding CVC security code before submitting payment. How do I find out the expiry date of my Ticketek Gift Voucher? The live event ticketing, data and analytics company will also provide its ticketing technology, CRM, marketing and analytics platform, which will be supported by . Please see our tutorials on how to reserve seats in the AFL Reserve here. I've sent an invitation but some or all of my friends did not receive their emails. By attending the event, you and each attendee in your group acknowledge and agree that you each may be filmed and/or recorded and you each give permission to the Seller and Ticketek to use your image, likeness and voice obtained at the event in all media throughout the world for any purpose and without any compensation. The Mobile Tickets that you have purchased will automatically be added to your Ticket Wallet when you are signed into your My Ticketek account. Once tickets are added to Passbook, simply open the Apple Passbook app. My AFL Membership card has not yet arrived, what should I do? Note that as the website is looking across all price categogies, the ticket prices can't be shown until you have also selected your quantity and delivery method, Select a price category from the drop down if you want to purchase tickets within a specific location of the venue. If magnified, the display may be blurry. Just enter the unique Voucher ID on each voucher until you reach the value of your purchase price. Juniors aged 7-14 years are entitled to purchase a junior ticket. No. Discover New Events. I am having trouble logging in and cannot retrieve my password using the forgotten password facility? You can view the value on your Ticketek Gift Voucher when you enter your Voucher ID on the payment page. The Ticketek app was also reportedly glitching, stopping people from . By clicking this link, a web page will be displayed containing your ticket. Can I forward my Mobile Ticket to a friend? Your saved credit or debit card details will pre-populate whenever you are logged in and buying tickets, so all you need to enter is the CVC security code on your card to complete the purchase. What if I enter my Voucher ID incorrectly online? Delivery differs depending on the event, please refer to the specific delivery information on the event page of the event you purchased for. If a ticket is sold or used in breach of this condition, the ticket may be cancelled without a refund and the ticketholder of the ticket may be refused admission. In providing these services, Ticketek owns and operates Ticketek.com and Ticketek.com.au (the "Site"). Ticketek may not replace tickets where seating is unallocated (general admission tickets). Please keep an eye on your AFL Membership ticketing emails which will include your barcode. Ticketek Pty Ltd (ABN 92 010 129 110) ("Ticketek") provides ticketing services, including the sale and distribution of tickets, as agent for the venue, promoter or person responsible for holding the relevant event (the "Seller"). Will mobile tickets be removed from the Ticket Wallet after an event? Ed Sheeran Melbourne concert: Fans left stranded amid Ticketek issues If you have access to the Ticketek iPhone app, you can log into your My Ticketek account within the app on your new phone (or on a friends phone) and the tickets will be in your Ticket Wallet. If this does not answer your queries, our friendly team will be happy to assist. Can I use my existing Ticketek Gift Voucher to purchase another Ticketek Gift Voucher? Socceroos v Ecuador tickets | CommBank Stadium | Ticketek Australia Socceroos v Ecuador tickets Venue: CommBank Stadium, Parramatta, NSW Date: Fri 24 Mar 2023 OR How to buy accessible tickets PRE-SALE Fri 3 Mar, 9am* PRE-SALE Fri 3 Mar, 4pm* On sale to public Mon 6 Mar, 9am ) Tickets will be available to purchase, once onsale, through Ticketek. What are the terms of General Admission (GA)? No, the credit card pre-fill feature simply gives you the option to save your card details. Who can book a family and concession ticket? - Ticketek Australia If you are purchasing for an event that requires payment by a particular type of credit or debit card, and your saved card type is different, you will not get the option to use your saved card for that particular Ticketek purchase. Some events, however, may have a ticket limit applied; you would have been informed of this on the event page, Each event will have different delivery options, however where available, we recommend choosing ezyTicket or Ticketek Mobile Ticket (see below for details). Going to ticketek.co.nz, visiting the mobile site or downloading the Ticketek mobile app; Choosing an event on sale and selecting your tickets; Entering the Voucher ID on the payment page; and. When you visit ticketek.co.nz, you'll be presented with more relevant content leading to improved event browsing and faster purchase. This is why on occasion, "Allocation Exhausted" can be seen yet shortly after the event is back on sale. For information regarding ticketing of live entertainment and sporting events, or to obtain a copy of the Code of Practice for Event Ticketing contact Ticketek or refer to www.liveperformance.com.au. The Ticketek App connects you to thousands of live events and experiences across concerts, sport, comedy, theatre, arts and exhibitions. Log into your My Ticketek account and make sure all the details are correct. What does General Admission (GA) mean? My Ticketek Ticket Delivery. We recommend you choose Ticketek's ezyTicket (where available) or Venue/Pre-Paid Collection Outlet. Placing seats on hold and redeeming them is limited to online transactions only. This includes ticket orders associated by the same name, email address, billing address/delivery address, credit card number or any other details provided . An invitee purchasing seats can select up to the maximum seats currently remaining for the group. What are the different types of Ticketek Gift Vouchers? If you do not receive your club of support pack please contact the club directly. No, only Mobile Tickets can be added into your Passbook. Invitee B starts purchasing two seats from hold. You will be able to update your credit or debit card details during a purchase transaction by entering new card details and leaving the check box checked to save the newly entered credit or debit card details. Venue/City Box Office - collect tickets when you arrive in New Zealand. 2JlBgz7 W]d_y64UV,(5,EBMpw_B|M?+p_B|KxQF6V;IGq0 Where possible, we approach eBay, via its VERO program, to have copyright infringing listings removed from its site. Other customers may be in the process of completing their transaction on all remaining tickets, or the number of tickets requested is greater than the maximum available adjacent seats.